AnnuAl rEPorT - Emergency Services Telecommunications Authority

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Chief Executive OfficerNeil Fosterchief financial officerMichael Everettgeneral manager operationsGraham ThiessenOrganisational Chartgeneral managerservice developmentPeter Taylorgeneral managertechnology & communicationsAndrew Wellwoodcorporate secretaryGraeme Allisongeneral managerhuman resourcesPeter Coulter
ESTA 2007/08 annual report 4Year in ReviewThe 2007/08 year has again highlighted an increase in thedemand for ESTA’s emergency communications services.In 2007/08 ESTA:Answered 1,230,343 Triple Zerocalls from Victorians needingassistance from police, fireand ambulance services in anemergency;Answered 412,201 non-TripleZero emergency calls for police,fire, ambulance and Victoria State<strong>Emergency</strong> Service assistance; and,Answered 218,503 calls for nonemergencyassistance such aspatient transport and calls fromemergency services in the field.Total callsanswered by ESTAin 2007/08 were1,861,047representing an average increaseof 5000 calls per month onthose received in2006/07.
Page 6 and 7: ContentsAbout ESTA 02Year in review
Page 10 and 11: Calendar Highlights forFirst Quarte
Page 12 and 13: Third Quarter• Following a storm
Page 14 and 15: Our partnerships havestrengthened t
Page 16 and 17: CEO’s ReportThe past year has aga
Page 18 and 19: Our StakeholdersIn 2007/08 ESTA’s
Page 20: The ESTA team isfocused on the vita
Page 23 and 24: ESTA 2007/08 annual report 18Calls
Page 25 and 26: ESTA 2007/08 annual report20Victori
Page 27 and 28: ESTA 2007/08 annual report22Highlig
Page 29 and 30: ESTA 2007/08 annual report24These s
Page 31: ESTA 2007/08 annual report26The pro
Page 34 and 35: Emergency MarkersESTA continued to
Page 36: The two mostpredominant questionsI
Page 39 and 40: ESTA 2007/08 annual report34ESTA CO
Page 41 and 42: In line with a whole of governmenta
Page 43 and 44: ESTA 2007/08 annual report 38
Page 45 and 46: ESTA 2007/08 annual report40The EST
Page 47 and 48: ESTA 2007/08 annual report42Ms Pene
Page 49 and 50: ESTA 2007/08 annual report44Human R
Page 51 and 52: ESTA 2007/08 annual report46authori
Page 53 and 54: ESTA 2007/08 annual report 48Operat
Page 55 and 56: ESTA 2007/08 annual report50Stateme
Page 57 and 58: ESTA 2007/08 annual report522.7 Inc
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ESTA 2007/08 annual report 54liabil
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ESTA 2007/08 annual report 563. Net
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ESTA 2007/08 annual report585. Othe
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ESTA 2007/08 annual report 607. Non
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ESTA 2007/08 annual report 6211. Su
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ESTA 2007/08 annual report 64(d)200
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ESTA 2007/08 annual report 66(f)Int
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ESTA 2007/08 annual report 6818. Re
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AnnuAl rEPorT - Emergency Services Telecommunications Authority

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