AnnuAl rEPorT - Emergency Services Telecommunications Authority

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ContentsAbout ESTA 02Year in review 04Chairman’s Report 09CEO’s Report 11Our Stakeholders 13Emergency Communications 2007/08 17Managing the Telecommunications Networks 21The Mobile Data Network 21The Emergency Alerting Service 22The Metropolitan Mobile Radio 23Technology and Communications 25Emergency Markers 29ESTA and the Environment 35Financial Performance – (Michael Everett) 37Corporate Governance 39Emergency Services TelecommunicationsAuthority and Committees 39The ESTA members 2007/08: 40Committees 43Human Resources Committee 44Statutory information 45Financial Report 47Financial Statements for the yearended 30 June 2008 48Auditor General’s Report 70Our Staff 33
ESTA 2007/08 annual report 2About ESTAESTA is a 24x7 operation with over 490 staff, providing services tosome five million Victorians.The Emergency ServicesTelecommunications Authority (ESTA)is the gateway for Victoria’s emergencyservices. ESTA is charged with thestatutory accountability for managingTriple Zero calls and the associatedoperational communications for thedispatch of police, fire, ambulance andState Emergency Services in Victoria.ESTA is a 24x7 operation with over 490staff, providing services to some fivemillion Victorians. This includes triplezero services for:• Victoria Police (Metropolitan Melbourneand Greater Geelong areas)• Metropolitan Ambulance Service(Metropolitan Melbourne)• Metropolitan Fire Brigade (TheMetropolitan Fire District)• Country Fire Authority (State-wide)• Victorian State Emergency Service(State-wide)In 2007/08, ESTA managed 1,861,047calls, representing a call every 16seconds and leading to 1,292,307dispatches requiring emergency servicesagency response. In addition, ESTAcoordinated emergency radio, pagingand mobile data communications for theemergency services.This support provides the emergencyservices with the ability to arrive onscene quickly, equipped with the bestinformation possible to ensure the mosteffective emergency response to theVictorian community.ESTA operates three State EmergencyCommunications Centres (SECCs),two in Melbourne and one in Ballarat.ESTA has nine Authority Membersand, through its Chairman, reports tothe Minister for Police and EmergencyServices.Glossary of Terms used throughout this report:CADCFACTDDoJDSEEASESOsESTALEAPMAS– Computer Aided Dispatch– Country Fire Authority– Calltaking and Dispatch– Department of Justice– Department of Sustainability and Environment– Emergency Alerting System– Emergency Service Organisations – (police, fireservices, ambulance and State Emergency Service)– Emergency Services Telecommunications Authority- Law Enforcement Assistance Program– Metropolitan Ambulance ServiceMATES – Media Access to Emergency ServicesMDN – Mobile Data NetworkMFB – Metropolitan Fire BrigadeMMR – Metropolitan Mobile RadioOESC – Office of the Emergency Services CommissionerRAV – Rural Ambulance VictoriaSECCs – State Emergency Communications CentresSIPSaCS – State-wide Integrated Public Safety andCommunications StrategyVicPol – Victoria PoliceVICSES – Victoria State Emergency Service
Page 8 and 9: Chief Executive OfficerNeil Fosterc
Page 10 and 11: Calendar Highlights forFirst Quarte
Page 12 and 13: Third Quarter• Following a storm
Page 14 and 15: Our partnerships havestrengthened t
Page 16 and 17: CEO’s ReportThe past year has aga
Page 18 and 19: Our StakeholdersIn 2007/08 ESTA’s
Page 20: The ESTA team isfocused on the vita
Page 23 and 24: ESTA 2007/08 annual report 18Calls
Page 25 and 26: ESTA 2007/08 annual report20Victori
Page 27 and 28: ESTA 2007/08 annual report22Highlig
Page 29 and 30: ESTA 2007/08 annual report24These s
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Page 34 and 35: Emergency MarkersESTA continued to
Page 36: The two mostpredominant questionsI
Page 39 and 40: ESTA 2007/08 annual report34ESTA CO
Page 41 and 42: In line with a whole of governmenta
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Page 45 and 46: ESTA 2007/08 annual report40The EST
Page 47 and 48: ESTA 2007/08 annual report42Ms Pene
Page 49 and 50: ESTA 2007/08 annual report44Human R
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ESTA 2007/08 annual report 48Operat
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ESTA 2007/08 annual report50Stateme
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ESTA 2007/08 annual report522.7 Inc
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ESTA 2007/08 annual report 54liabil
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ESTA 2007/08 annual report 563. Net
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ESTA 2007/08 annual report585. Othe
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ESTA 2007/08 annual report 607. Non
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ESTA 2007/08 annual report 6211. Su
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ESTA 2007/08 annual report 64(d)200
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ESTA 2007/08 annual report 66(f)Int
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ESTA 2007/08 annual report 6818. Re
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