AnnuAl rEPorT - Emergency Services Telecommunications Authority

ESTA 2007/08 annual report26The project met stated objectivesand did so within budget and in anappropriate timeframe given thecomplex stakeholder environment andinterdependencies with other thirdparty suppliers.An audit of the project highlighted anumber of organisational and processimprovements, the majority of whichhave now been implementedVicPol Call taking at BallaratThis was a considerable achievementgiven the short timeframe provided toIncremental MappingThe Incremental Mapping project is animportant initiative that will establishgreater accuracy and timeliness oflocation based information used byESTA in delivering call taking anddispatch services.In addition, this project will introducea higher level of Total QualityManagement over the whole mappingmanagement and delivery process.This will enable improvements inlocation accuracy, service quality,resource management and delivery ofDelivery of CAD Servicesto new MAS facility at 1Lakeside DriveESTA was instrumental in assisting MASin combining all of their ancillary CTDservices into a new facility adjacent toESTA’s current SECC in Burwood East.This is a strategic initiative for MAS thatwill allow future expansion of their MASReferral Service and consolidate ancillaryCTD based services that were previouslyspread across multiple centres.CAD Data Exchange FacilityThe Incremental Mapping project isan important initiative that will establishgreater accuracy and timeliness oflocation based information.ESTA has now substantially completeda new data exchange facility which istargeted to replace all existing datainterfaces between ESTA and externalorganisations. This facility provides astandard by which external parties caninterface and exchange informationwith ESTA.deliver a solution. The introduction ofVictoria Police emergency call takingcapability at Ballarat SECC requiredredesign of the call queuing for policecall takers and improved the overallredundancy of police call taking.the current and future service demandsfrom ESTA’s stakeholders.