AnnuAl rEPorT - Emergency Services Telecommunications Authority

ESTA 2007/08 annual report20Victoria Police and the MASrepresented 86.6% of total callsanswered while the fire services andthe State Emergency Services madeup 13.4%. In terms of dispatch ofAgencies to emergency events this,again, was dominated by VictoriaPolice and MAS with these Agenciesaccounting for 83.4% of the activity.ESTA, the ESOs and the OESC worktogether to develop and review therelevance and suitability of performancemeasures which are to apply.This ensures the sector has qualityinformation which accurately reflectsESTA’s emergency service delivery.ESTA’s performance throughout2007/08 was excellent. ESTA reportsto the Office of the EmergencyServices Commissioner on a monthlybasis, ensuring high quality service isconsistently delivered.