AnnuAl rEPorT - Emergency Services Telecommunications Authority

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Our partnerships havestrengthened througha true understanding ofwhat is required to servethe Victorian communityand our ongoing goodworking relationshipshave helped ESTAachieve great successthroughout the year.
ESTA 2007/08 annual report10Chairmans Report2007/08 was another year of increaseddemand on Victoria’s emergencyservices and I am pleased to say thatESTA continued to play its vital roleas the gateway to those services.With another year of emergency andnon-emergency calls again exceeding1.8 million, it is not only rewardingto acknowledge the good work ofour people but also the effectivecollaboration that has taken placeacross the sector to provide the bestemergency response possible to theVictorian community.ESTA has made significantadvancements throughout the year.The transition to the upgradedComputer Aided Dispatch platformrepresented a project that, whilechallenging, resulted in enhancedcapability for ESTA and all emergencyservices organisations. This new robustplatform will provide Victoria withmany benefits in terms of emergencyresponse for years to come.Other significant achievements includedthe transition of the commercialmanagement of the Emergency AlertingSystem (EAS) and the MetropolitanMobile Radio (MMR) Network from theDepartment of Justice to ESTA. The EASand MMR are vital parts of emergencycommunications here in Victoria andstrongly support the Triple Zero calltakingand dispatch services performed by ESTA.Considering the heavy demand placedon our calltaking and dispatch services,it is most pleasing to acknowledge thecommitted effort of staff working aroundthe clock in each of ESTA’s StateEmergency Communication Centres.I thank our emergency serviceorganisation colleagues, with whom wehave worked closely and supportively.Our partnerships have strengthenedthrough a true understanding of what isrequired to serve the Victorian communityand our ongoing good workingrelationships have helped ESTA achievegreat success throughout the year.My role as Chairman has been wellsupported by my fellow AuthorityMembers and ESTA’s Executive Team.I thank them all for their diligent workand contribution.I would also like to acknowledge thesignificant contribution made by AlanRichards who retired as an AuthorityMember on 30 June. I commend Alanfor his support over the years and wishhim well for the future.I can foresee many challenges ahead forESTA and indeed the emergency servicessector in 2008/09. I am confident thatthe quality of service delivered by thestaff at ESTA will continue to meet thesechallenges and I commend them for theirdevoted effort this past year.Warwick HeineChairman
Page 6 and 7: ContentsAbout ESTA 02Year in review
Page 8 and 9: Chief Executive OfficerNeil Fosterc
Page 10 and 11: Calendar Highlights forFirst Quarte
Page 12 and 13: Third Quarter• Following a storm
Page 16 and 17: CEO’s ReportThe past year has aga
Page 18 and 19: Our StakeholdersIn 2007/08 ESTA’s
Page 20: The ESTA team isfocused on the vita
Page 23 and 24: ESTA 2007/08 annual report 18Calls
Page 25 and 26: ESTA 2007/08 annual report20Victori
Page 27 and 28: ESTA 2007/08 annual report22Highlig
Page 29 and 30: ESTA 2007/08 annual report24These s
Page 31: ESTA 2007/08 annual report26The pro
Page 34 and 35: Emergency MarkersESTA continued to
Page 36: The two mostpredominant questionsI
Page 39 and 40: ESTA 2007/08 annual report34ESTA CO
Page 41 and 42: In line with a whole of governmenta
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Page 45 and 46: ESTA 2007/08 annual report40The EST
Page 47 and 48: ESTA 2007/08 annual report42Ms Pene
Page 49 and 50: ESTA 2007/08 annual report44Human R
Page 51 and 52: ESTA 2007/08 annual report46authori
Page 53 and 54: ESTA 2007/08 annual report 48Operat
Page 55 and 56: ESTA 2007/08 annual report50Stateme
Page 57 and 58: ESTA 2007/08 annual report522.7 Inc
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Page 61 and 62: ESTA 2007/08 annual report 563. Net
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ESTA 2007/08 annual report 607. Non
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ESTA 2007/08 annual report 6211. Su
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ESTA 2007/08 annual report 64(d)200
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ESTA 2007/08 annual report 66(f)Int
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ESTA 2007/08 annual report 6818. Re
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