Incident Management Policy Including Serious Incidents Requiring ...

20.2 Training and SupportReporting Guides have been developed to assist staff and are available from theDatix Administrator or from the internet site. Those required to investigateincidents using the DATIX System will be provided with training by the DATIXAdministrator. Training needs in relation to specific investigation techniques willbe identified through appraisal and provided by the organisation.20.3 Document Control & Archiving ArrangementsOnce ratified, this policy will be loaded to the documents library. Any previousversions will be electronically archived by the Policy Administrator in theelectronic Policy Drive Archive Folder.A signed hard copy of the policy will be forwarded to the Policy Administrator andan electronic copy will be saved by the Policy Administrator in the electronicPolicy Drive. Further copies of current and archived policies can be obtainedfrom the Policy Administrator including versions in large print, Braille and otherlanguages.20.4 Equality Impact AssessmentPeninsula Community Health aims to design and implement services, policies andmeasures that meet the diverse needs of our service, population and workforce,ensuring that none are placed at a disadvantage over others.As part of its development, this strategy and its impact on equality have beenassessed. The assessment is to minimise and if possible remove anydisproportionate impact on employees on the grounds of race sex, disability, age,sexual orientation or religious belief. No detriment was identified.21 Process for Monitoring Effective ImplementationCompliance with the processes outlined in this document will be identified by comparison ofcomplaints and incident data, completion of DATIX and by notes of meetings.All SUI investigations will be reviewed by the Head of Governance.The Head of Governance will also randomly select incidents from DATIX to review thequality of the investigation, documentation and action planning.22 Associated DocumentationThis policy should be read in conjunction with the following polices and guidance pertainingto:ooooooooRisk management strategyComplaints managementClaims managementInvestigation and root cause analysisMajor incidentBeing openSupport for staffTraining needs analysis27 of 28