Incident Management Policy Including Serious Incidents Requiring ...

Consequence score (severity levels) and examples of descriptorsDomains Negligible (1) Minor (2) Moderate (3) Major (4) Catastrophic (5)Humanresources/organisationaldevelopment/staffing/competence Short-term lowstaffing level thattemporarily reducesservice quality (lessthan 1 day) Low staffing level thatreduces the servicequalityStatutory duty/inspectionsAdversepublicity/reputationBusinessobjectives/projects No or minimal impactor breach ofguidance/ statutoryduty Rumours Potential for publicconcern Insignificant costincrease/ scheduleslippage Breach of statutorylegislation Reduced performancerating if unresolved Local media coverage -short-term reduction inpublic confidence Elements of publicexpectation not beingmet Up to 5 per cent overproject budget Schedule slippage Late delivery of keyobjective/ service dueto lack of staff Unsafe staffing level orcompetence (>1 day) Low staff morale Poor staff attendancefor mandatory/keytraining Single breach instatutory duty Challenging externalrecommendations/improvement notice Local media coverage -long-term reduction inpublic confidence 5–10 per cent overproject budget Schedule slippage Uncertain delivery ofkey objective/servicedue to lack of staff Unsafe staffing level orcompetence (>5 days) Loss of key staff Very low staff morale No staff attendingmandatory/ keytraining Enforcement action Multiple breaches instatutory duty Improvement notices Low performance rating Critical report National mediacoverage with 3 daysservice well belowreasonable publicexpectation. MPconcerned (questionsin the House) Total loss of publicconfidence Incident leading to over25 per cent overproject budget Schedule slippage Key objectives not metincident management policy 2011 with SUI v3 FINAL 39/51