Incident Management Policy Including Serious Incidents Requiring ...

4 Reporting an IncidentWherever possible staff should report an incident using the DATIX web browser which is accessiblefrom any computer than can access the Cornwall and Isles of Scilly Health Community intranet.When reporting an incident it is important to remember that all details must be factual and personaidentifiable data should only be entered into the appropriate fields of the form it should NOT beentered into free text areas.Appendix E gives screen shots showing how to access DATIX- webIf it is not possible to access the web-browser for any reason incidents can be reported using thetelephone incident reporting line (01872 253490) or using a paper form where internet/telephoneaccess are unavailable. All relevant details should be recorded including:Incident description including any injuries/harm/lossLocationPeople AffectedStaff InvolvedName of person reporting the incidentDetails of line manager/supervisor and where appropriate, clinician responsibleWitnesses (and statements where applicable)Immediate action taken4.1 ViolationsWhilst encouraging an open reporting culture with a focus on systems analysis whichmoves us from blaming individuals, it is important to recognise there may be cases where itbecomes clear an individual has deliberately violated systems or processes resulting in anadverse incident. In such cases appropriate disciplinary procedures will be followed asappropriate.Staff should refer to PCH “Whistleblowing policy” for guidance on what to do if they haveconcerns regarding a colleague’s behaviour.4.2 Reporting Incidents AnonymouyslyPeninsula Community Health’s Incident Reporting System (DATIX) allows staff to reportincidents anonymously if they wish to and PCH recognises that staff may wish to do this,despite efforts by the PCH to establish and embed a culture of fair blame, openness andhonesty. If a member of staff does report anonymously it is particularly important they giveas much detailed information as possible to allow identification of the location and timing ofthe incident as well as the people involved.5 Incident Investigation5.1 Levels of InvestigationThe following table indicates the levels of action depending on the degree of harm caused:9 of 28