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Share your thoughts...<br />

the<br />

customers<br />

Always<br />

Write<br />

WONDERFUL JOB<br />

I wanted to say thank you for the<br />

excellent service. I have worked<br />

in the car industry and you do a<br />

wonderful job of CSI. Your advisors<br />

have always been helpful, courteous<br />

and have gone above and beyond<br />

to look after me. I just released<br />

my book and I wrote about your<br />

company on page 45. I thought you<br />

would enjoy seeing what I wrote.<br />

Jan J. on <strong>OpenRoad</strong> Auto Group’s<br />

staff associates and service<br />

....<br />

Excellent service department. They<br />

did their usual super job at getting<br />

the job done well.<br />

Myron L. on North Shore Acura’s<br />

service department<br />

....<br />

A very pleasant and technically<br />

excellent job done by service consultant<br />

Bob Lund. My visit at service<br />

was unexpected and Bob helped<br />

me diagnose and repair the car the<br />

next day. Bob was constantly in<br />

phone connection with me offering<br />

different important solutions to fix<br />

the car fast. I’m very pleased with<br />

all the work and the pleasant visit in<br />

your new building.<br />

Jack U. on <strong>OpenRoad</strong> Audi’s service<br />

advisor, Bob Lund<br />

....<br />

I was very pleased with the excellent<br />

service your staff provided<br />

me at <strong>OpenRoad</strong> Hyundai. Brian<br />

Park is an excellent sales advisor<br />

teamed up with your business office<br />

manager Tina Canave. I had been<br />

<strong>OpenRoad</strong> driver |<br />

looking for a car since early 2008,<br />

and the only one who was able to<br />

convince me to buy is Brian. I have<br />

recommended you to all my friends.<br />

Maria K. on <strong>OpenRoad</strong> Hyundai’s<br />

sales advisor, Brian Park and business<br />

office manager, Tina Canave<br />

BEST SERVICE<br />

This is the best service I can find at<br />

any car dealership. Anke is terrific!<br />

Trevor H. on Richmond Lexus’ service<br />

director, Anke Minty and the service<br />

team<br />

....<br />

We found Cameron Ma to be efficient,<br />

helpful and very personable.<br />

We bought our third Lexus about<br />

two years ago from Earl Hooey<br />

another personable and helpful<br />

man! Best of all we just purchased<br />

our fourth used Lexus, a 2003 ES<br />

300. What a car! The best one of<br />

all. Our thanks to general manager<br />

David Lam, service advisor Steve<br />

Armstrong, and product specialists<br />

Earl Hooey and Bruce Macfarlane.<br />

Bob and Marg L. on the sales and<br />

service teams at <strong>OpenRoad</strong> Lexus<br />

Port Moody<br />

....<br />

I have been very pleased with the<br />

service at Open Road Toyota in Port<br />

Moody. I rely on David Pearce, the<br />

service manager, and more importantly,<br />

trust him. I have found the<br />

entire service department to be caring.<br />

So when my daughter needed<br />

a vehicle, she came in from a<br />

nearby city and we purchased with<br />

two salespeople, Andy Ching and<br />

Obaid Qureshi. They both handled<br />

our purchase in a very professional,<br />

courteous manner, and we left very<br />

pleased. I have another daughter<br />

who needs a new vehicle... and<br />

guess where I’m hoping she’ll buy?<br />

Marg G. on <strong>OpenRoad</strong> Toyota Port<br />

Moody’s service manager, David<br />

Pearce, the entire service department,<br />

and product advisors, Andy Ching and<br />

Obaid Qureshi<br />

BLOWN AWAY<br />

Thank you for making the delivery<br />

of our new Lexus such a nice experience.<br />

Our friends gave us a ride to<br />

your showroom and were blown<br />

away with the delivery process.<br />

They have owned nothing but<br />

Dodge vehicles all their lives and<br />

have never been treated as royally<br />

as we were treated.<br />

Rob and Wendie G. on Richmond<br />

Lexus product specialist, Bastiaan Van<br />

Der Hoek, and the vehicle delivery<br />

team<br />

....<br />

I am a long-time customer at the<br />

service department. My experience<br />

was all positive and the latest visit<br />

was beyond my expectation from<br />

Peter. He was amazing. He spent<br />

lots of time helping me out and I<br />

could never thank him enough.<br />

Danea C. on <strong>OpenRoad</strong> Toyota<br />

Richmond’s lot associate, Peter Liang<br />

We like mail...<br />

Send feedback on <strong>OpenRoad</strong> <strong>Driver</strong><br />

to: comments@openroaddriver.com

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