Microsoft Dynamics CRM 4.0 User's Guide - MAEIL, Information ...

To send the message immediately, click Send.The message is sent and the new closed activity appears in the History area with an assignedmessage number appended to the Subject column and the date sent in the Actual End column.– OR –To send the message at a later time, click Save and Close. The new draft activity appears in theActivities area. You can delete draft messages.To send the message, in the list of activities, open the e-mail activity, and click Send.ImportantAfter you save your e-mail message as a Microsoft Dynamics CRM e-mail activity, the saved message can be accessedby anyone who has access to your activities in Microsoft Dynamics CRM.NotesYou can view the sent date of an e-mail message on the Activities list. The Actual End Date is thedate the message was sent and closed.You can forward or reply to an e-mail activity, but you cannot resend it.To reply to only the original sender, on the Actions toolbar, click Reply.To reply to the original sender and to send copies to everyone who originally received the message,click Reply All.To forward the e-mail activity to new recipients, click Forward, and then select new recipients.There is no spelling checker built into Microsoft Dynamics CRM. There may be third-party solutionsavailable. For more information, visit Microsoft Dynamics CRM Solution Finder.142 Microsoft Dynamics CRM 4.0 User’s Guide