A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
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<strong>National</strong> <strong>Standards</strong> <strong>for</strong> <strong>Safer</strong> <strong>Better</strong> <strong>Healthcare</strong> - Health In<strong>for</strong>mation and Quality Authority1Theme 1Person-Centred Care and Support<strong>Healthcare</strong> should respect <strong>the</strong> values and dignity of its serviceusers and be responsive <strong>to</strong> <strong>the</strong>ir rights and needs. The wishesand needs of each individual should also be balanced withthose of o<strong>the</strong>r service users. In a person-centred service,providers listen <strong>to</strong> all <strong>the</strong>ir service users and support <strong>the</strong>m <strong>to</strong>play a part in <strong>the</strong>ir own care and have a say in how <strong>the</strong> serviceis run. <strong>Healthcare</strong> service providers should focus <strong>the</strong>ir work on<strong>the</strong> needs and preferences of service users ra<strong>the</strong>r than onwhat is conven<strong>ie</strong>nt <strong>for</strong> <strong>the</strong> service provider.8
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