A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
A Guide to the National Standards for Safer Better Healthcare - hiqa.ie
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<strong>National</strong> <strong>Standards</strong> <strong>for</strong> <strong>Safer</strong> <strong>Better</strong> <strong>Healthcare</strong> - Health In<strong>for</strong>mation and Quality AuthorityThe <strong>Standards</strong> <strong>for</strong> Person-CentredCare and Support11.1 The planning, design and delivery of services arein<strong>for</strong>med by services users’ identif<strong>ie</strong>d needsand preferences.1.2 Service users have equitable access <strong>to</strong> healthcareservices based on <strong>the</strong>ir assessed needs.1.3 Service users exper<strong>ie</strong>nce healthcare which respects<strong>the</strong>ir diversity and protects <strong>the</strong>ir rights.1.4 Service users are enabled <strong>to</strong> participate in makingin<strong>for</strong>med decisions about <strong>the</strong>ir care.1.5 Service users’ in<strong>for</strong>med consent <strong>to</strong> care and treatmentis obtained in accordance with legislation and bestavailable evidence.1.6 Service users’ dignity, privacy and au<strong>to</strong>nomy arerespected and promoted.1.7 Service providers promote a culture of kindness,consideration and respect.1.8 Service users’ complaints and concerns are responded<strong>to</strong> promptly, openly and effectively with clearcommunication and support provided throughoutthis process.1.9 Service users are supported in maintaining and improving<strong>the</strong>ir own health and wellbeing.9
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