A Guide to the National Standards for Safer Better Healthcare - hiqa.ie

National Standards for Safer Better Healthcare - Health Information and Quality Authority5.9 The quality and safety of services provided on behalf ofhealthcare service providers are monitored throughformalised agreements.5.10 The conduct and provision of healthcare servicesare compliant with relevant Irish and Europeanlegislation.5.11 Service providers act on standards and alerts, and takeinto account recommendations and guidance, as formallyissued by relevant regulatory bodies as they apply totheir service.Examples of what this means for you:nnnnnyou can expect that there is an identified person who hasoverall responsibility for the quality and safety of theservice you are attending5when decisions are being made about the way theservice is delivered, the views of service users aresought and consideredservice users can easily find information about healthservices, including the different types of servicesprovided and where they provide themthe people managing your healthcare service make surethat the right staff are in place to make your care saferand betteryour healthcare service is continually looking at how itcan provide a better and safer service to you21