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<strong>Akin</strong>, a division of <strong>Joerns</strong>Healthcare, Inc. offers a wideselection of finely crafted furniturefor assisted living and long-termcare communities. A combinationof pride and constant attention todetail results in the finest furniturein the industry.Order InformationPlease e-mail or fax your purchase order toyour sales or customer service representative.In your e-mail or fax please state the quantity,style, model number, item description, fabricinformation, size, options, shipping information,desired shipping date and other data pertinentto the order. Orders with insufficient informationwill not be scheduled for manufacturing until allinformation is received.PricingPrices contained herein are list FOB Monticello,Arkansas. Prices do not include freight,installation or taxes. PRICES ARE SUBJECT TOCHANGE WITHOUT NOTICE.Future QuotationsPrices and terms of sale can only be changedby <strong>Akin</strong>, a division of <strong>Joerns</strong> Healthcare,Inc. Quotations are good for 30 days unlessextended in writing.TermsOur terms vary from deposit with order to net30 days. A service charge of 1.5% per monthwill be charged on all past due accounts. In theevent of delinquency, the customer is liable forcollection costs including attorney fees. Someorders may require a partial or full deposit.Payment before delivery may be encouraged oninitial orders. COD orders are not accepted.General InformationCancellationAll acknowledged orders are considered firmorders and are not subject to cancellation.Merchandise Return Policy<strong>Akin</strong> manufactures contract furniture made tospecifications of the order; therefore returns arenot allowed. If merchandise needs to be returnedfor repairs, you must secure authorization fromthe Customer Service Department. Merchandisereturned without authorization will be refused.A return authorization number will be issuedfor return of the merchandise. All instructionsmust be followed for proper credit. <strong>Akin</strong>does not make cash refunds. Damage due tonegligence, misuse, abuse or outgoing transitis not considered factory defect. Any damageincurred in returning goods because of improperpackaging will be the customer’s responsibility.ShippingPlease furnish shipping and routing instructionswith each order. If no shipping instructionsare received, our transportation departmentwill determine the mode of shipment. <strong>Akin</strong> willnot be held responsible for delays or failure ofdelivery due to strikes or other labor difficulties;supplier delays; transportation difficulties; riots,fires or accidents; compliance with governmentregulations; Acts of God; or other causesbeyond our control. All delivery dates quotedare approximate only. Disposition of shipmentsrefused by consignee is the responsibility of thebuyer.Partial DeliveriesWe reserve the right to make partial shipments.Invoices for partial shipments are to be paid asthey are due.Freight DamageWe are not responsible for damages orloss incurred in transit. Before acceptingmerchandise from the carrier, furniture shouldJanuary 2012be unpacked and inspected for damages.Damages or shortages should be noted on thedelivery receipt. If there is a loss or damage,make immediate claim with the deliveringcarrier. In case of concealed damage notidentified until furniture is unpacked, keepthe packing, note any loss on the deliveryreceipt and notify the carrier immediately foran inspection. NOTE: Any claims againstthe carrier will be considered only if filedwith the carrier within ten (10) days afterdelivery. Claims against freight companies canbe made by calling the <strong>Akin</strong> Customer ServiceDepartment. Failure to make such claims shallconstitute acceptance of the merchandise andwaiver of any defects, errors or shortages.We are not liable for consequential damages.All replacement orders for freight damagedmerchandise must be accompanied by acompleted carrier inspection report.DesignsAll dimensions are overall measurements.Dimensions and weights shown are to beconsidered approximate. We reserve the rightto make changes in dimensions, design and/orconstruction without prior notice.SamplesSamples will be supplied when required byfirm orders stating “subject to the approval ofa sample.” Samples are charged at the sameprice quoted on the orders. Samples are notreturnable.CARB ComplianceWe purchase all of our MDF and Particle Board,also materials that use such product fromvendors that are CARB compliant, such asmelamine, door panels , drawer boxes etc.49