p01 cover.qxd - Basingstoke and Deane Borough Council

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At your click and callYou need access to your services and information about your councilin the way that you want and at a time that’s convenient to you.That’s why we are working to extend thenumber of services that are available online– and even through applications on yourmobile. But don’t worry if you would prefer tocall us or come to the council offices, as weare making sure that our services areimproved on the phone and face-to-face too.‘Appy’ parkersA new local rate telephone number - 0125626 99 88 - and a web app make paying forparking in Basingstoke town centre councilruncar parks even easier. Drivers are able touse their mobile phone to register and activatetheir parking using either the low rate numberor the Parkmobile web app. By texting ‘ParkURL’to 66644 to get the link, the web app serviceallows users to monitor how much time theyhave left on their parking and, if necessary, buymore parking time. For more information visitwww.parkmobile.com. This service does notinclude The Malls’ car park which now uses apay on foot system as detailed on page 5.6 Basingstoke & Deane TodayDo it onlineLike to do your shopping in the earlyhours online? Did you know you canpay your council tax bill, check out aplanning application or let us know thatyour bin was missed at the same time?These are three of the services that youcan access 24 hours a day via ourwebsite at www.basingstoke.gov.uk.You can also sign up for the greengarden waste service or report graffiti.We are working to introduce moreservices online and will keep youupdated on the progress.Save time withMy BasingstokeSick of filling in forms with the sameinformation? My Basingstoke, the securearea of the council’s website, allows youto register all of your details so that youonly have to log in and the system willautomatically fill in your details when
We’re tweeting!You can now follow the latest service updates and news fromthe council on Twitter Go to @twitter.com/BasingstokeGovSave timedo it onlineAn at a glance guide to services you cannow access via the website atwww.basingstoke.gov.uk:• council tax• garden waste collection service• parking fines• donate to the Mayor’s charity• buy tickets for some of the Mayor’scharity eventsyou are filling in an online form.My Basingstoke will also use yourpostcode to give you personalisedinformation about facilities and servicesin your area, for example what day yourbins will be collected. Find out more atwww.basingstoke.gov.uk/mybasingstoke.PetitionsIf you take the time to organise a wellsupportedpetition, the least we can dois take the time to consider it properly.A new scheme setting out how thecouncil responds to paper petitions hasnow been published and we’re workingon a system to allow you to submite-petitions. Find out more atwww.basingstoke.gov.uk/go/petitionsMinding our peaksand queues!A new system has been introduced tohelp reduce queuing times for visitorsto the council. The new ticket systemallows the council to log waiting times.Since this went live on 24 June staff haveserved over 30,000 visitors with an averagequeue time of just under six minutes. Bylogging waiting times we can work onimproving our service to customers andfurther reducing this wait.• benefit forms• housing register• job vacancies• planning permission• garden composter• building notice• local land charges – personal search• bulky waste collection• flytipping• graffiti• litter• missed bin collectionAlternatively you can emailcustomer.service@basingstoke.gov.ukor call 01245 844844.Basingstoke & Deane Today 7
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p01 cover.qxd - Basingstoke and Deane Borough Council

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