The Ultimate Cost of Poor Decision Making is the Loss of Human LifeStructural faults of the organisationThe other antecedents (Box B2) are the structural features of the group that make it easyfor the symptoms of groupthink (Box C) to become dominant. Janis’s first structural fault isthe insulation of the group and he argues that a decision-making group is isolated if it reliesalmost exclusively on members of its own group for information and counsel. Often keyexperts are not consulted and the experts only become aware of the faults after the decisionhas been made. This is particularly relevant to military organisations, of which Simpkin positsthat “The peacetime military establishment of most advanced countries enjoys an unrivalledand largely deserved reputation for blinkered thinking.” 16Moorhead and Montanari examine the influence of group insulation on groupthink and theiranalysis suggests that, as predicted by groupthink theory, insulated groups consider feweralternatives and make poorer decisions than groups which are not insulated. 17 Flippen arguesconvincingly that group insulation limits the amount of information available to groupmembers and therefore limits the number of different solutions they can generate. 18Janis’s second structural fault is the lack of a tradition of impartial leadership. In the absenceof appropriate leadership traditions, the leader may use his/her power and prestige to influencethe members of the group into approval of the policy he/she prefers instead of encouragingthem to engage in open enquiry and critical evaluation. According to Janis, the chances ofthe decision-making process falling victim to groupthink are increased, if the leader is notconstrained by any organisational tradition to avoid pushing his own preferred policies, evenif he .”..does not want the members to be yes-men....” 19Ahlfinger and Esser hypothesise that group leaders promote their preferred solutions, directiveleaders, 20 produce a group process characterised by symptoms of groupthink leading to poordecision outcomes. 21 They find that groups with directive leaders produce more symptomsof groupthink, discuss fewer facts and reach decisions more quickly than groups with nondirectiveleaders. Richardson also reports that groups with directive leaders report more selfcensorshipand mention fewer facts during the decision-making process than groups with nondirectiveleaders. 22 This finding is supported by Casey who argues “…opposing an autocraticchief executive is an extraordinarily difficult proposition. The unspoken pressure to conformis intense and the consequences of opposition will be career limiting or career ending.” 23Janis’s third structural fault is the lack of norms requiring the members to adopt methodicalprocedures of information search and appraisal, such as compiling a balance sheet of pros andcons for each available option. Kameda and Sugimori suggest that poorer decisions are made16 Simpkin, R. (1985) Race to the Swift: Thoughts on Warfare in the Twenty-First Century, London, Brassey’s, p. 188.17 Moorhead, G. and Montanari, J. (1986) ‘An empirical investigation of the groupthink phenomenon’, Human Relations, 39, pp. 399-410.18 Flippen, A. (1999) ‘Understanding groupthink from a self-regulatory perspective’, Small Group Research, 30:2, pp. 139-165.19 Op Cit, p. 249.20 Directive leaders are characterised by having firm views about how and when things should be done. They leave little leeway for subordinates to displayindependence, believing that they should adhere to the methods and schedules as originally laid down. Directive leaders are led by their own opinionsrather than inviting others to contribute their ideas and this may lead to the ideas of others being excluded from consideration.21 Ahlfinger, N. and Esser, J. (2001) ‘Testing the groupthink model: effects of promotional leadership and conformity predisposition’, Social Behaviour andPersonality: An International Journal, 29:1, pp. 31-42.22 (1994); cited by Esser, J. (1998) ‘Alive and well after 25 years: a review of groupthink research’, Organizational Behavior and Human DecisionProcesses, 73:2, pp. 116-141.23 Casey, D. (2009) ‘Cosy directors failed to rein in autocratic chief executives’, The Irish Times, Dublin, 19 February, p. 16.67
<strong>Defence</strong> <strong>Forces</strong> <strong>Review</strong> <strong>2010</strong>by groups whose decision-making procedure required unanimous rather than majority rule. 24Callaway and Esser also find that highly cohesive groups without adequate decision-makingprocedures, exhibit less disagreement and make poorer decisions. 25Janis’s final structural fault pertains to the homogeneity or lack of disparity in socialbackground and ideology among members of a cohesive group. This structural fault decreasesthe likelihood of disparate views being presented and debated within the group. Where thereare moderate differences in social background and ideology among members, they are morelikely to devote their deliberations to exploring alternative solutions, instead of focussing onjust one available option and gravitating towards a premature consensus.McCauley suggests that judgements about group homogeneity are difficult to make becauseof the lack of clear criteria as to what constitutes a common social background or ideology. 26But he states that the group of naval officers involved in Janis’s Pearl Harbour exampleof groupthink did constitute a homogenous group, because of their shared background,education and training. Hewson supports this view by describing the military as: “…afairly homogenous, left brained community that does not strongly value artistic creativity,spontaneity, individualism or imagination.” 27 He suggests that military people tend also tobe self-righteous, and convinced of their purpose and mission, which makes the militaryenvironment a fertile ground for groupthink. Winslow commented on military homogeneityin her research on the Canadian Airborne Regiment where inductees were “…levelled into ahomogeneous group in an effort to suppress individuality, thus encouraging investment in thegroup.” 28Symptoms of GroupthinkJanis’s theory divided his groupthink symptoms (Box C, p.8) into three main types. In Type1, the group overestimates its ability, creating an illusion of invulnerability shared by mostor all group members and encouraging extreme risk taking. The group also manifests anunquestioned belief in the group’s inherent morality which could cause the members to ignorethe ethical or moral consequences of their decisions.Kowert opines:The danger is not simply that the presence of like-minded others canreinforce one’s own sense of rectitude and virtuousness far beyondprudence. The mere presence of others is energising in a way that canprompt rash action or even mob behaviour. 29In Type 2, the group tends towards close-mindedness with collective efforts to rationalise inorder to discount warnings or other information that might lead the members to reconsider24 Kameda, T. and Sugimori, S. (1993) ‘Psychological entrapment in group decision making: an assigned decision rule and a groupthink phenomenon’,Journal of Personality and Social Psychology, 65:2, pp. 283-293.25 Callaway, M. and Esser, J. (1984) ‘Groupthink: effects of cohesiveness and problem-solving on group decision making’, Social Behaviour andPersonality, 12, pp. 157-164.26 McCauley, C. (1989) ‘The nature of social influence in groupthink: compliance and internalization’, Journal of Personality and Social Psychology,57:2, pp. 250-260.27 Hewson, H. (2005) ‘Hive mind and groupthink: The curse of the perfect IPT’, <strong>Defence</strong> AT & L, Nov-Dec, 33.28 Winslow, D. (1999) ‘Rites of passage and group bonding in the Canadian Airborne’, Armed <strong>Forces</strong> and Society, 25:3, p. 430.29 Kowert, P. (2002) Groupthink or Deadlock: When do Leaders Learn from their Advisors, Albany, SUNY Press, p. 2.68