Young ReadersSolving Some Mysteries About the Habits of the YoungThe keys to turning young adults into newsreaders are out there.By John K. HartmanAs newspapers work hard to figureout how to attract youngerreaders, there are some thingswe already know about why they aren’tthere already and what might need tochange to lure them in. A lot of studiesoffer guidance and, though the newsmight seem disheartening at firstglance, there are answers to be found.Memos to the NewspaperIndustryThe numbers are bad and gettingworse. Daily newspaper readershipamong 18- to 29-year-olds slipped to16 percent in 2000, according to asurvey commissioned by American JournalismReview (AJR). This percentagewas a new low, and the trend lineheads to single digits by the end of thedecade. The number had been in the20-25 percent range a decade before.By contrast, the AJR survey showedthat daily readership among 30- to 59-year-olds was 42 percent and, among60 years and older, it was 69 percent.Judging from students in my journalismclasses at Central Michigan <strong>University</strong>,readership by young adults maybe below 16 percent already. Most ofthem don’t read a daily newspaper. Imust order them to read one and testthem on it and then they might take alook at a newspaper Web site just longenough to do a report or pass a quiz. Inmy advertising classes a decade ago,when I began offering my students adiscount subscription to The Wall StreetJournal, about 10 percent of them subscribed.Over the years, the numberdeclined despite my impassioned pleathat reading the business daily is goodfor future advertising professionals. Inthe spring 2002 semester, I had onetaker out of 150 students: a nontraditionalstudent, around age 30. In 2003I quit offering the discount subscription.It was a hopeless cause.Young adults hurry through yourproduct. On the isolated occasionswhen young adults do read newspapers,they spend about the time it takesto listen to two songs on the radio orthe CD player. According to a 2002study by The Pew Research Center forthe People and the Press, 18- to 24-year-olds averaged nine minutes readingnewspapers out of the 48 theyspent each day in “newsgathering.” The25- to 29-year-olds and 30- to 34-yearoldsboth spent 11 minutes with newspapers.The number went up to 16minutes for those between the ages of35 and 49, 21 minutes for those ages 50to 64, and 33 minutes for the over-65crowd.The young will not age gracefully.Publishers used to cling to thenotion that people acquired the newspaperhabit as they got older: Just wait,they’d say, for the kids to grow up. Nottrue. Researcher John Bartolomeowrote that a generation’s newspaperconsumption habits are established atage 30 and that the younger generationreads less. In other words, a decadefrom now 16 percent of people in their30’s will be newspaper readers everyday. Two decades from now, the percentageof newspaper readers in their40’s might be counted in single digits.The best effort to address the declinecame from Gannett editors, whoput together the X Manual in 2001. It isa 300-page compendium of how todraw young adults into the newspaper.[See Jennifer Carroll’s story aboutGannett’s efforts to attract youngerreaders on page 32.] Among its suggestions:Beef up front page design andentertainment guides; increase businesscoverage; try new sections; boostoutdoor coverage; improve Web sites,and promote more. Suggested areasfor greater coverage included local,world and national news, positive happeningsin the community, education,environment, things to do, health andfitness, families and parenting. Gannettrecently announced its “real life, realnews” initiative, and this bears watchingas well.The young love the Web. Two Californianewspaper industry groups commissioneda survey by MTV Networksthat showed a big gap between whatteenagers and young adults looked forfrom newspapers and what newspapersgave them. The survey found that14- to 24-year-olds wanted, first andforemost, news about music, then localnews. Projecting a culture of diversityis important to the young, the surveyfound, along with more color,pictures and entertainment news. Inkrubbing off on hands and clothes was aturn-off. “Minimize the old, white dudeson the front page,” MTV research executiveBetsy Frank said. The youngconsidered newspapers “important,but just don’t read them.” Frank saidthe development of Web sites was themost important thing newspaperscould do to reach out to the young.A survey done in 2000 by the RoundTable Group echoed the importance ofWeb sites. It found that 18- to 24-yearoldspreferred getting their news onlinerather than in print. Two-thirds likedthe Internet for gathering information,and three-fifths said the Internet offeredbetter information than print.Another study found that young peopleturned to the content-specific sites onthe Web, such as those devoted tosports, music, fashion or dating. Newsorientedsites operated by newspaperswere at a disadvantage.Yet general interest Web sites (socalledentry portals) such as Yahoo,AOL and MSN are thriving by providingaccess points to what the young adultsare interested in. They establish brandloyalty that tethers young adults to the14 <strong>Nieman</strong> Reports / Winter 2003
Young Readerssites for life while newspaper-operatedsites were casting around unsuccessfullyfor young adult visitors, not unlikewhat was happening with theirprint products.Charging for Web access is crazy.Despite the young’s affection for theWeb, increasing numbers of generalinterest daily newspapers are beginningto charge for Web access. The WallStreet Journal (1.8 million daily circulation),a business newspaper, hascharged from the beginning. The Columbus(Ohio) Dispatch (250,000 daily,370,000 Sunday) began charging in fall2002, becoming the largest generalinterest newspaper to do so. Its editor,Ben Marrison, wrote that the “milk”would no longer be free. Dispatch.comlost a large chunk of its audience overnight.The approach is wrong because,as noted above, young adults like theWeb as much as they disdain the printproduct. So much for newspapersreaching out to young adults via theWeb and eventually winning them overto the print product. The Dispatch’saction was more like a death wish thana marketing strategy. It seems unlikelythat the rest of the newspaper industrywill follow suit.The USA Today approach works.USA Today has done the best job by anewspaper of reaching out to the youngthrough its print and online products.The national newspaper’s dailies-indormsprogram provides prepaid, discountedcopies of newspapers availablefor first come, first served pick-upby students. It added 30,000 additionaldaily sales and two million dollars tothe bottom line. The program, pilotedat Pennsylvania State <strong>University</strong> in 1997,has gone nationwide. Other newspapersparticipate in the program dependingon their proximity to the collegeand universities involved. Beyondproviding a better-rounded educationto students (its stated purpose at PennState), the program encourages a lifelongnewspaper reading habit. ThePenn State program expanded in 2000to 20 of the 24 campuses of Penn State,reaching 70,000 students.USA Today does very well on campusesin single-copy sales, too. It oftenoutsells local newspapers, regionalnewspapers, and even national competitorsfrom two-to-one to 10-to-one.Its handlers understand, like the majorWeb sites, that media consumptionhabits developed while young last alifetime. Surveys of Penn State alsoshowed that USA Today’s program increasedreadership of daily newspapersin dormitories as much as sevenfoldwithout affecting materially thereadership of the campus newspaper.Yet student newspaper publishers,advisers and student journalists continueto fear incursions by daily newspapersonto their campuses. Many—including my employer, CentralMichigan <strong>University</strong>—are successful indefeating efforts to offer the dailies-indormsprogram on their campuses.Follow the Reds. The Chicago Tribunetook seriously the research by theMedia Management Center’s ReadershipInstitute about disaffected youngadults and in October 2002 started aMonday-through-Friday newspaper foryoung adults called RedEye. [SeeRedEye story on page 27.] The rivalChicago Sun-Times followed suit withthe Red Streak. Both papers deservecredit for “trying something” in thewake of young adults rejecting theircore products, though the Sun-Timesdoes better with the young than theTribune. Part of the Tribune’s motivationwas to keep out the Metro, a foreign-ownedcommuter tabloid that hasinvaded the major East Coast marketsof Boston and Philadelphia. AnotherTribune motivation was to try to drivethe Sun-Times out of business sincethe paper is experiencing severe financialdifficulties.For a while, the Reds were givenaway. Now the attempt is to charge 25cents for the purchase by their targetaudience—young adult professionalswho commute. So far the watereddown, tarted up, things-to-do ladenReds have failed to achieve critical mass.Readership figures are kept underwraps, which is an indication that theiraudiences are blip-sized. The WashingtonPost copied the Reds and launchedits Express in spring 2003. [See interviewwith Washington Post managingeditor Steve Coll on page 17.] No readershipdata there, either. The Tribune’sparent company started a mini-daily inNew York City called amNewYork inconjunction with its Newsday. Othermetropolitan newspapers have startedweekly, young-adult oriented, free tabloid-sizednewspapers with limitedsuccess. The Centre Daily Times inState College, Pennsylvania, has beguna young-themed section that wrapsaround the traditional daily, havingtried and failed with a weekly free productsix years ago. [See story by CenterDaily Times publisher Henry B. HaitzIII on page 21.] More attempts by thenewspaper industry to woo the youngare on the drawing board, includingnew weeklies in Cincinnati, Ohio andLouisville, Kentucky.Newspaper companies deserve an Afor trying, as well as an A for admitting,through their somewhat desperate actions,that they lack the affection of theyoung. At long last they are trying individuallyand collectively to do something.The owners of the Reds havebeen savaged by critics over the contentand format of their publications.But so were the founders of USA Today21 years ago. It took USA Today 11years and more than one billion dollarsin losses to achieve profitability andthe better part of 15 years to be acceptedas a respectable journalisticproduct. Give the Reds, the Express,amNew York, and other new daily,weekly and wrap-around products comparabletime and money before pullingthe plug.The magic key is out there. Somewhereout there is the key to unlockingthe young adult market. The key appearsto be based on free (no cost)products and easy access. College studentsread campus newspapers becausethey are free and easy to obtain anywhereon campus. Young adults readalternative weeklies because they arefree and easy to obtain around town.Both groups eschew traditional dailies.Therefore, I suggest that daily newspaperscreate a free weekly productaimed at young adults in their circula-<strong>Nieman</strong> Reports / Winter 2003 15