Prof. dr. sc. SUZANA MARKOVIĆ Popis objavljenih ... - LUMENS

of Commerce, Institute of Service of Service and Tourism in Bratislava, Bratislava, Slovačka, str. 257-2765. Marković, S., Higher Education Quality Measurement: A Case Study in the Application ofSERVQUAL, Rad objavljen u Zborniku: Congress Proceedings of 16 th Biennial International Congress“HOTEL & TOURISM 2002 – Human Capital, Culture and Quality in Tourism and Hospitality Industry”,Faculty of Tourism and Hospitality Management Opatija, Opatija, 23–26 October, 2002., str. 141-1616. Smolčić Jurdana, D., Marković, S., Measurement methods in achieving sustainable tourismdevelopment, Rad objavljen u zborniku: Conference Proceedings of International Conference “Evaluationof Business Environment for Tourist Services”, April 24 th , 2003., University of Economics, Faculty ofCommerce, Institute of Service of Service and Tourism in Bratislava, Bratislava, Slovačka, str. 188-1907. Marković, S., Measuring Service Quality in the Hospitality Industry: A Multivariate StatisticalAnalysis, Rad objavljen u zborniku: Congress Proceedings of 17 th Biennial International Congress“TOURISM & HOSPITALITY INDUSTRY 2004 – New Trends in Tourism and Hospitality Management”,Faculty of Tourism and Hospitality Management Opatija, Opatija, 14 - 16 April, 2004., str. 833-8488. Marković, S., Horvat, J., Raspor, S. (studentica FTHM), An application of SERVQUAL scale in healthtourism sector: An exploratory study, Rad objavljen u zborniku radova na CD-u: Proceedings ofInternational Conference 1 st Days of Turistica ENCUENTROS 2004 – “Strategic Partnerships for thedevelopment of tourist destinations”, TURISTICA College of Tourism Portorož, University of Primorska,18-19 March, 2004., Portorož, Slovenija9. Marković, S., SERVQUAL versus UNIQUAL: Student's Expectations and Perceptions in CroatianHigher Education, Rad objavljen u zborniku radova na CD-u: Proceedings of 3rd Global Conference onBusiness and Economics, July 9-11, 2004., School of Business and Economics, Lynchburg CollegeLychburg USA, Amsterdam, Netherlands, str. 461-47110. Marković, S., Szentivanyiova, M. (studentica, University Matej Bel Banska Bystrica, Slovačka), E-ServiceQuality in E-Tourism Globalization: A Conceptual Framework, Rad objavljen u zborniku: Conferenceproceedings of 9th International Conference on Tourism – “Tourism in the process of the Europeanintegration and globalization”, 19-21 October, 2004., Bratislava, Slovačka, str. 116-12011. Marković, S., Measuring perceived service quality in tourism higher education, Rad objavljen uzborniku radova: Conference proceedings of International Conference «Contemporary trends in tourismindustry», University in Bitola, Faculty of tourism and hospitality Ohrid, May 26 – 27, 2005., Ohrid,Makedonija, str. 593-60912. Kulašin, Dž., Marković, S., Measuring perceived service quality in high school: Case study of Bosniaand Herzegovina, Rad objavljen u zborniku radova: Conference proceedings of 9th Internationalresearch/experts conference TMT 2005 – «Trends in the development of Machinery and AssociatedTechnology», 26 – 30 September, 2005., Antalya, Turska13. Marković, S., Maškarin, H., Assessing the service quality in higher education: The use of importanceperformanceanalysis, Rad objavljen u zborniku radova HOTEL link, Vol. 6, No. 6, 2005 : Congressproceedings of the 2nd biennial international congress HOTELPLAN 2005, 18 – 19 November, 2005.,Beograd, SiCG, str. 211-22114. Avelini Holjevac, I., Marković, S., Vrtodušić Hrgović, A., Quality Improvement in the Croatian HotelIndustry, Rad objavljen u zborniku radova na CD-u: Congress proceedings of 2nd International ScientificCongress «Progress in Tourism and Hospitality: Present and Future Challenges», 1-4 June, 2006.,Thessaloniki, Grčka, str. 36-4915. Marković, S., Smolčić Jurdana, D., Tourism and quality of environment: Towards the sustainabledevelopment, Rad objavljen u zborniku radova na CD-u: Proceedings of the 8th International ConferenceSTIQUE 2006 on “Linking systems thinking, innovation, quality, enterpreneurship and environment”, 28-30June, 2006, Maribor, Slovenia, str. 133-14116. Marković, S., Smolčić Jurdana, D., Measuring service quality in national parks in Croatia by using amodified SERVQUAL approach, Rad objavljen u zborniku radova na CD-u: Conference Proceedings ofIX. International Conference “Strategic Development of Tourism Industry in the 21 st century”,University in Bitola, Faculty of Tourism and Hospitality Ohrid, 25-26 May, 2007, Ohrid, Makedonija,str. 69-783

17. Avelini Holjevac, I., Marković, S., Raspor, S. (poslijediplomantica FMTU), Customer satisfactionmeasurement in hotel industry: Content analysis study, Rad objavljen u zborniku radova na CD-u:Conference proceedings of 4th International Scientific Conference, University of the Aegean, RhodesIsland, Grčka, 3-5 travanj, 2009.18. Marković, S., Raspor, S., Bašan, L., Factor analysis of hotel guests' perceptions: A conceptual andempirical research, International Conference on Tourism Development and Management (ICTDM2009) – Tourism in a Changing World: Prospects and Challenges, 11-14 September 2009, Kos IslandGreece (poster, zbornik radova u tisku)19. Bašan, L., Marković, S., Raspor, S., Marketing macroenvironment factors: Threats or opportunitiesfor the project-based operations of tourist enterprises, International Congress of Tourism andManagement «The challenges and perspectives of the Tourism Management», University of Tourismand Management Skopje, 26-27 September 2009, Republic of Macedonia (objavljen sažetak)20. Marković, S., Raspor, S., Šegarić, K., Customer expectations measurement in the restaurant industry:Application of DINESERV scale, Rad objavljen u zborniku radova na CD-u, International scientificconference «Knowledge and business challenge of globalization», Faculty of commercial and businesssciences, 12-13 November, 2009., Celje, Slovenia, str. 595-602.21. Marković, S., Raspor, S., Šegarić, K., Customer Satisfaction and Customer Loyalty Measurement inHotel Settings: An Empirical Analysis, Rad objavljen u zborniku: Congress Proceedings of 20 th BiennialInternational Congress “TOURISM & HOSPITALITY INDUSTRY 2010 – New Trends in Tourism andHospitality Management”, Faculty of Tourism and Hospitality Management Opatija, Opatija, May 06-08, 2010., str. 125-137.22. Marković, S., Raspor, S., Komšić, J., Service quality measurement in wellness tourism: An applicationof SERVQUAL scale, International Conference ENCUENTROS “Tourism and Quality of Life”, Faculty ofTourism Studies – Turistica, Portorož, Slovenia, 27 – 28 September 2010, zbornik radova u tisku.23. Marković, S., Raspor, S., Sustainable tourism and wellness service quality: An empirical study ofcustomers’ expectations, Conference proceedings of the 2 nd International Scientific Conference „Knowledgeand business challenges of globalization in 2010, Faculty of commercial and business sciences, Celje,Slovenija, 18 - 19 November 2010.24. Marković, S., Raspor, S., Dorčić, J., What are the key dimensions of restaurant service quality? Anempirical study in the city restaurant settings, International Scientific Conference “Tourism in Southernand Eastern Europe (ToSEE) - Sustainable Tourism: Socio-Cultural, Environmental and Economic Impact”,Faculty of Tourism and Hospitality Management, Opatija, Croatia, 4 – 7 May 2011, zbornik radova utiskuZnanstveni radovi objavljeni u ostalim časopisima (A2)1. Horvat, J., Marković, S., Kuleš, M. (student EFOS), Tehnike prikupljanja podataka, Ekonomski vjesnik,Br. 1 i 2 (13), travanj, 2002., str. 97-1062. Marković, S., Horvat, J., Raspor (studentica FTHM), S., Service Quality Measurement in HealthTourism Sector: An Exploratory Study, Ekonomski vjesnik, br. 1 i 2 (17), 2004., str. 67-763. Horvat, J., Hristovska, Lj., Zekić-Sušac, M., Marković, S., Predicting Customer Satisfaction in HotelIndustry using Neural Networks, Economic Development, časopis Ekonomskog instituta u Skopju,Makedonija, 2005., str. 93-1064. Marković, S., Raspor, S., Kulašin, Dž., Zadovoljstvo klijenta u hotelskoj industriji: koncept imjerenje, Časopis «Univerzitetska kronika» Univerziteta u Travniku, Vol. 2, Br. 2, 2010., str. 141-149.5. Marković, S., Raspor, S., Investigating perceived service quality in Croatian restaurant industryusing DINESERV model, Studia Negotia Universitatis Banes- Bolyai Jornal, Vol. 55, No. 4, 2010, str. 5-13.4

Knjiga/Udžbenik (A2)1. Marković, S., Raspor, S., STATISTIKA – Priručnik, veleučilišni udžbenik, Veleučilište u Rijeci, 2008.(Odluka Povjerenstva za izdavačku djelatnost Veleučilišta u Rijeci, Klasa: 003-09/08-01/01, ur. br.:2170-57-01-08-17), UDK 311(035), ISBN 978-953-6911-34-9; Recenzenti: prof. dr. sc. Jasna Horvat,Ekonomski fakultet u Osijeku, prof. dr. sc. Maja Biljan August, Ekonomski fakultet u Rijeci.Poglavlja u knjizi (međunarodnoj i domaćoj) (A2)1. Ilić, S., Marković, S., Prohić, M., Touristische Angebot der Riviera von Opatija aus derPerspektive des Gastes, poglavlje u knjizi “Österreich und der Tourismus von Opatija (Abbazia) von demErsten Weltkrieg und zur Mitte der 1990er Jahre”, Hrsg. Vom Österreichischen Ost- und SüdosteuropaInstitut, Wiener Osteuropa Studien, Peter Lang Europäischer Verlag der Wissenschaften, 1998., str. 269-282, anonimni recenzenti izdavačke kuće “Peter Lang” (ISSSN 0946-7246, ISBN 3.631.30449.8)2. Grupa autora, “Osnove dugoročnog razvoja parka prirode Učka”, Fakultet za turistički i hotelskimenadžment Opatija, Opatija, rujan, 2002., (ISBN 953-6198-28-2); Poglavlje u knjizi: Oblici turističkogkorištenja Parka prirode Učka, (u suautorstvu s: Avelini Holjevac, I., Karamarko, N.), str. 108-1313. Grupa autora, Turistička regionalizacija u globalnim procesima, Sveučilište u Rijeci, Fakuktet zamenadžment u turizmu i ugostiteljstvu Opatija, 2009.; sveučilišni udžbenik, ISBN: 978-953-6198-71-9;Redaktori: Blažević, B., Peršić, M.; Recenzenti: prof. dr. sc. Mato Bartoluci, prof. dr. sc. Peter Jordan,akademik Vladimir Stipetić; Poglavlje u knjizi: Poglavlje 6. “Kvaliteta u ponudi turističke destinacije”– 6.6. “SERVQUAL model mjerenja kvalitete usluga” , 6.7. “Primjena SERVQUAL modela u hotelskojindustriji i turizmu”, 6.8. “SERVQUAL model kao instrument mjerenja kvalitete u turističkoj destinaciji”, str.232-247, 1 a.a.Znanstveni radovi objavljeni u zborniku domaćeg znanstvenog skupa (A2)1. Horvat, J., Marković, S., Katavić, S. (poslijediplomantica FTHM), Mikrut, M. (studentica EFO), Usingthe World Wide Web in Hospitality Industry, 3 rd CARnet Users Conference, FERm Zagreb – CUC2001. – Joining Efforts From Communication to Collaboration over the Internet, Zagreb, September 24-26,2001., rad objavljen na CD-u (str. 30-36) i www.CARNet.hr/CUC2. Marković, S., Customer Satisfaction and Service Quality in the Health Tourism: Meaning andMeasurement, Conference Proceedings of Third conference with international participation “HealthTourism for 21 st century”, “Thalassotherapia” Opatija & Faculty of Tourism and HospitalityManagement Opatija, 19 th – 21 th June, 2000., Opatija, str. 274-2893. Marković, S., Statističko mjerenje kvalitete usluga u hotelskoj industriji, 6. Hrvatska konferencija okvaliteti – «Kvaliteta i organizacijska kultura», 18 – 20. svibnja 2005., Opatija, Rad objavljen uZborniku sažetaka (str. 40) i Zborniku radova na CD-uZnanstveni radovi samo izloženi na međunarodnim skupovima1. Perić, J., Marković, S., Accession to the EU and Capital Inflow – Experience from Croatia, II.International Scentific Conference “Economic System of the European Union and Adjustment of theRepublic of Croatia”, Ekonomski fakultet Rijeka, Lovran, April 22-23 (sažetak objavljen u “Book ofAbstracts”, str. 12)2. Marković, S., Horvat, J., Katavić, S. (poslijediplomantica FTHM), Application of SERVQUAL inhigher education quality management: A case study of Croatia, The 2003 EuroCHRIE Conference –The Internationalization of Future Hospitality, Tourism & Aviation Management Education, International5

University of Applied Sciences Bad Honnef, Bonn, 22-25 October, 2003., Germany (sažetak objavljenna www.eurochrie2003.de )Objavljeni stručni radovi1. Horvat, J., Marković, S., Perenčević, M., E-business and CAWI market survey method in tourism,Tourism – An international Interdisciplinary Journal, Vol. 49, No. 2, 2001., str. 143-155, stručni rad(časopis je referiran u C.I.R.E.T, C.A.B., TTRA, EBSO, IBR, EMBASE, SCOPUS, CSA); udio pristupnice35%2. Galičić, V., Marković, S., Mjerenje zadovoljstva hotelskih gostiju – Zadovoljni se vraćaju, UTstručna revija za turizam, Broj 01-02/2010, ISSN 1330-6766, str. 26-33Znanstveni radovi samo izloženi na domaćem stručnom skupu1. Marković, S., Mjerenje kvalitete usluga u turističkoj destinaciji – atributivni pristup, stručni skupHrvatske turističke zajednice “Čovjek – ključ uspjeha hrvatskog turizma”, Opatija, 9.-10. travanj 2003.(prezentaciju rada je moguće pogledati na web-stranici Hrvatske turističke zajednice - www.htz.hr)Poglavlje u monografiji«Sveučilište u Rijeci» (monografija), Rektorat Sveučilišta u Rijeci, Rijeka 2004., autor poglavlja umonografiji «Fakultet za turistički i hotelski menadžment», str. 111-121, UDK 378.4 (497.5 Rijeka)PrikaziIlić, S., Marković, S., Smolčić, D., Studijsko putovanje po Austriji, UT Hrvatski turistički magazin, 3/96,str. 16Ilić, S., Marković, S., Maškarin, H., Odgovori kontrolinga na krizna stanja u poslovanju poduzeća, RRIF,veljača, 197., str. 796