Prof. dr. sc. SUZANA MARKOVIĆ Popis objavljenih ... - LUMENS

of Commerce, Institute of Service of Service and Tourism in Bratislava, Bratislava, Slovačka, str. 257-2765. Marković, S., Higher Education Quality Measurement: A Case Study in the Application ofSERVQUAL, Rad objavljen u Zborniku: Congress Proceedings of 16 th Biennial International Congress“HOTEL & TOURISM 2002 – Human Capital, Culture and Quality in Tourism and Hospitality Industry”,Faculty of Tourism and Hospitality Management Opatija, Opatija, 23–26 October, 2002., str. 141-1616. Smolčić Jurdana, D., Marković, S., Measurement methods in achieving sustainable tourismdevelopment, Rad objavljen u zborniku: Conference Proceedings of International Conference “Evaluationof Business Environment for Tourist Services”, April 24 th , 2003., University of Economics, Faculty ofCommerce, Institute of Service of Service and Tourism in Bratislava, Bratislava, Slovačka, str. 188-1907. Marković, S., Measuring Service Quality in the Hospitality Industry: A Multivariate StatisticalAnalysis, Rad objavljen u zborniku: Congress Proceedings of 17 th Biennial International Congress“TOURISM & HOSPITALITY INDUSTRY 2004 – New Trends in Tourism and Hospitality Management”,Faculty of Tourism and Hospitality Management Opatija, Opatija, 14 - 16 April, 2004., str. 833-8488. Marković, S., Horvat, J., Raspor, S. (studentica FTHM), An application of SERVQUAL scale in healthtourism sector: An exploratory study, Rad objavljen u zborniku radova na CD-u: Proceedings ofInternational Conference 1 st Days of Turistica ENCUENTROS 2004 – “Strategic Partnerships for thedevelopment of tourist destinations”, TURISTICA College of Tourism Portorož, University of Primorska,18-19 March, 2004., Portorož, Slovenija9. Marković, S., SERVQUAL versus UNIQUAL: Student's Expectations and Perceptions in CroatianHigher Education, Rad objavljen u zborniku radova na CD-u: Proceedings of 3rd Global Conference onBusiness and Economics, July 9-11, 2004., School of Business and Economics, Lynchburg CollegeLychburg USA, Amsterdam, Netherlands, str. 461-47110. Marković, S., Szentivanyiova, M. (studentica, University Matej Bel Banska Bystrica, Slovačka), E-ServiceQuality in E-Tourism Globalization: A Conceptual Framework, Rad objavljen u zborniku: Conferenceproceedings of 9th International Conference on Tourism – “Tourism in the process of the Europeanintegration and globalization”, 19-21 October, 2004., Bratislava, Slovačka, str. 116-12011. Marković, S., Measuring perceived service quality in tourism higher education, Rad objavljen uzborniku radova: Conference proceedings of International Conference «Contemporary trends in tourismindustry», University in Bitola, Faculty of tourism and hospitality Ohrid, May 26 – 27, 2005., Ohrid,Makedonija, str. 593-60912. Kulašin, Dž., Marković, S., Measuring perceived service quality in high school: Case study of Bosniaand Herzegovina, Rad objavljen u zborniku radova: Conference proceedings of 9th Internationalresearch/experts conference TMT 2005 – «Trends in the development of Machinery and AssociatedTechnology», 26 – 30 September, 2005., Antalya, Turska13. Marković, S., Maškarin, H., Assessing the service quality in higher education: The use of importanceperformanceanalysis, Rad objavljen u zborniku radova HOTEL link, Vol. 6, No. 6, 2005 : Congressproceedings of the 2nd biennial international congress HOTELPLAN 2005, 18 – 19 November, 2005.,Beograd, SiCG, str. 211-22114. Avelini Holjevac, I., Marković, S., Vrtodušić Hrgović, A., Quality Improvement in the Croatian HotelIndustry, Rad objavljen u zborniku radova na CD-u: Congress proceedings of 2nd International ScientificCongress «Progress in Tourism and Hospitality: Present and Future Challenges», 1-4 June, 2006.,Thessaloniki, Grčka, str. 36-4915. Marković, S., Smolčić Jurdana, D., Tourism and quality of environment: Towards the sustainabledevelopment, Rad objavljen u zborniku radova na CD-u: Proceedings of the 8th International ConferenceSTIQUE 2006 on “Linking systems thinking, innovation, quality, enterpreneurship and environment”, 28-30June, 2006, Maribor, Slovenia, str. 133-14116. Marković, S., Smolčić Jurdana, D., Measuring service quality in national parks in Croatia by using amodified SERVQUAL approach, Rad objavljen u zborniku radova na CD-u: Conference Proceedings ofIX. International Conference “Strategic Development of Tourism Industry in the 21 st century”,University in Bitola, Faculty of Tourism and Hospitality Ohrid, 25-26 May, 2007, Ohrid, Makedonija,str. 69-783