Prof. dr. sc. SUZANA MARKOVIĆ Popis objavljenih ... - LUMENS

17. Avelini Holjevac, I., Marković, S., Raspor, S. (poslijediplomantica FMTU), Customer satisfactionmeasurement in hotel industry: Content analysis study, Rad objavljen u zborniku radova na CD-u:Conference proceedings of 4th International Scientific Conference, University of the Aegean, RhodesIsland, Grčka, 3-5 travanj, 2009.18. Marković, S., Raspor, S., Bašan, L., Factor analysis of hotel guests' perceptions: A conceptual andempirical research, International Conference on Tourism Development and Management (ICTDM2009) – Tourism in a Changing World: Prospects and Challenges, 11-14 September 2009, Kos IslandGreece (poster, zbornik radova u tisku)19. Bašan, L., Marković, S., Raspor, S., Marketing macroenvironment factors: Threats or opportunitiesfor the project-based operations of tourist enterprises, International Congress of Tourism andManagement «The challenges and perspectives of the Tourism Management», University of Tourismand Management Skopje, 26-27 September 2009, Republic of Macedonia (objavljen sažetak)20. Marković, S., Raspor, S., Šegarić, K., Customer expectations measurement in the restaurant industry:Application of DINESERV scale, Rad objavljen u zborniku radova na CD-u, International scientificconference «Knowledge and business challenge of globalization», Faculty of commercial and businesssciences, 12-13 November, 2009., Celje, Slovenia, str. 595-602.21. Marković, S., Raspor, S., Šegarić, K., Customer Satisfaction and Customer Loyalty Measurement inHotel Settings: An Empirical Analysis, Rad objavljen u zborniku: Congress Proceedings of 20 th BiennialInternational Congress “TOURISM & HOSPITALITY INDUSTRY 2010 – New Trends in Tourism andHospitality Management”, Faculty of Tourism and Hospitality Management Opatija, Opatija, May 06-08, 2010., str. 125-137.22. Marković, S., Raspor, S., Komšić, J., Service quality measurement in wellness tourism: An applicationof SERVQUAL scale, International Conference ENCUENTROS “Tourism and Quality of Life”, Faculty ofTourism Studies – Turistica, Portorož, Slovenia, 27 – 28 September 2010, zbornik radova u tisku.23. Marković, S., Raspor, S., Sustainable tourism and wellness service quality: An empirical study ofcustomers’ expectations, Conference proceedings of the 2 nd International Scientific Conference „Knowledgeand business challenges of globalization in 2010, Faculty of commercial and business sciences, Celje,Slovenija, 18 - 19 November 2010.24. Marković, S., Raspor, S., Dorčić, J., What are the key dimensions of restaurant service quality? Anempirical study in the city restaurant settings, International Scientific Conference “Tourism in Southernand Eastern Europe (ToSEE) - Sustainable Tourism: Socio-Cultural, Environmental and Economic Impact”,Faculty of Tourism and Hospitality Management, Opatija, Croatia, 4 – 7 May 2011, zbornik radova utiskuZnanstveni radovi objavljeni u ostalim časopisima (A2)1. Horvat, J., Marković, S., Kuleš, M. (student EFOS), Tehnike prikupljanja podataka, Ekonomski vjesnik,Br. 1 i 2 (13), travanj, 2002., str. 97-1062. Marković, S., Horvat, J., Raspor (studentica FTHM), S., Service Quality Measurement in HealthTourism Sector: An Exploratory Study, Ekonomski vjesnik, br. 1 i 2 (17), 2004., str. 67-763. Horvat, J., Hristovska, Lj., Zekić-Sušac, M., Marković, S., Predicting Customer Satisfaction in HotelIndustry using Neural Networks, Economic Development, časopis Ekonomskog instituta u Skopju,Makedonija, 2005., str. 93-1064. Marković, S., Raspor, S., Kulašin, Dž., Zadovoljstvo klijenta u hotelskoj industriji: koncept imjerenje, Časopis «Univerzitetska kronika» Univerziteta u Travniku, Vol. 2, Br. 2, 2010., str. 141-149.5. Marković, S., Raspor, S., Investigating perceived service quality in Croatian restaurant industryusing DINESERV model, Studia Negotia Universitatis Banes- Bolyai Jornal, Vol. 55, No. 4, 2010, str. 5-13.4