ABOUT COUNCIL - Parramatta City Council - NSW Government

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ENGAGING OUR COMMUNITYWELCOMINGFEEDBACKCouncils can no longer afford to create policies, plans andstrategies in isolation without consulting the key users oftheir services. As well as handling over the phone and inperson enquiries at our Customer Contact Centre, Councilengages with its community through a range of committees,organisations, services and avenues to ensure that the peopleof Parramatta have a better understanding of the issues andchallenges confronting the local government sector.ADVISORY COMMITEESCouncil relies on the expertise of dedicated members of itsadvisory committees: Aboriginal and Torres Strait Islander;Access; Arts; Community Safety; Cycleways; and Heritage.CENTRAL PARRAMATTA PLANNING COMMITTEE (CPPC)Council delegates functions to the CPPC to ensure that weremain at arms length from development applications that posea potential conflict of interest.PARAMATTA CHAMBER OF COMMERCE AND INDUSTRYCouncil meets and discusses issues with the Chamber ofCommerce and Industry on a regular basis.CONTACTING COUNCILLORSMembers of the community can raise concerns withParramatta’s Councillors via email or Council’s website,regardless of which ward the individual Councillor represent.CUSTOMER COMPLIMENTS AND COMPLAINTSCouncil invites written or online feedback under our CustomerCompliments and Complaints Policy.DESIGN REVIEW PANELThis panel’s expert services continue to improve the urbandesign of Parramatta’s new residential flats and commercialdevelopments.DEVELOPMENT APPLICATIONSCouncil places weekly full page advertisements of Parramatta’sdevelopment applications and construction certificates, andoffers a pre-lodgement consultation process for domestic anddeveloper applicants.HERITAGE ADVISORY SERVICECouncil offers a free advisory service for residents who wish toupgrade heritage-listed properties.HERITAGE GRANTSCouncil makes grants available from its Local Heritage Fund toassist residents carrying out works to heritage listed properties.OPERATIONAL LIAISON OFFICERS (OLOs)Council’s OLOs inspect Council wards on a rotational basisand pass on concerns of residents and businesses to relevantofficers.PUBLIC FORUM AT COUNCIL MEETINGSCommunity members are encouraged to submit questions orcomments to the Public Forum Session of Ordinary CouncilMeetings, relating to general policy matters or developmentapplications.COMMUNITY VOICECouncil’s revamped Community Voice Panel continues toprovide valuable feedback into our service delivery performanceand helps prioritise projects. Our Research and Consultationteam survey users of Council’s key services such as libraries,theatres and community facilities for hire.52 PARRAMATTA CITY COUNCIL - ANNUAL REPORT 2010/11
COMMUNICATING WITH OUR COMMUNITYTRANSPARENTREPORTINGParramatta City Council remains committed to the transparentreporting of how it allocates and spends the revenue streamsit collects from ratepayers and other government sectors. Tohelp prioritise our projects and services, we invite members ofthe community to participate in Council’s annual Delivery PlanExpo.As Council strives to operate within its means, we routinelyreport challenges and disappointments in our QuarterlyReviews, Annual Report, Parra Pulse newsletter, and websiteCouncil keeps its community informed through:A Church Street Mall stall keeps community members informed aboutCouncil’s services• workshops and briefings with Councillors• weekly advertising in the local media including Lord Mayor’sColumn• direct mail and letterbox distribution (community andbusiness newsletters)• Council’s websites (includingonline complaints and compliments opportunity) and• brochures and newsletters• educational school visits• exhibitions and onsite displays• community workshops• social media (including Facebook fan page: Parramatta CityCouncil; Twitter: twitter.com/parracity and /discoverparra)• e-newsletter to businesses• Parramatta Life and Leisure e-newsletter.PARRAMATTA CITY COUNCIL - ANNUAL REPORT 2010/1153
Page 2 and 3: WHAT WE DODeputy Lord Mayor, Counci
Page 4 and 5: PARRAMATTA AT A GLANCEPARRAMATTA’
Page 6 and 7: PARRAMATTA’S PROUD PAST• Home t
Page 8 and 9: YEAR IN REVIEW 2010/11Parramatta’
Page 10 and 11: HOW COUNCIL WORKSThe local governme
Page 12 and 13: HOW COUNCIL IS ORGANISEDOUR COMMUNI
Page 14 and 15: CORPORATE GOVERNANCECODE OF CONDUCT
Page 16 and 17: ACCESS TO INFORMATIONUNDER SECTION
Page 20 and 21: ADVOCATING FOR OUR COMMUNITYADDITIO
Page 22 and 23: THE STRATEGIC MANAGEMENT FRAMEWORKF
Page 24 and 25: HOW WE DELIVERED ON OUR CORPORATE S
Page 30 and 31: BALANCED SCORECARD KEY PERFORMANCE
Page 32 and 33: HOW WE MANAGE OUR FINANCESSTRATEGIC
Page 34 and 35: ABOUT THESE RESULTSCapital Expendit

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