ABOUT COUNCIL - Parramatta City Council - NSW Government

BALANCED SCORECARD KEY PERFORMANCE INDICATORSSTRATEGICPRIORITYOBJECTIVE KEY PERFORMANCE INDICATOR TARGET RESULT COMMENTCUSTOMERS AND STAKEHOLDERS (continued)OUR PEOPLEImprove customer contact service/reducewaiting timeCalls answered in 20 seconds 80% 77%Speed of answering calls is closing in on target of80%Manage staff turnover Permanent staff turnover 12% 15%Sick leave days taken 8.0 10.0Reducing accumulated leave Average annual leave taken 20 18Turnover remains above target due to restructureof two business units and conducive employmentmarketThe number of sick days taken per full timeemployee remains above our target of 8 daysThe average annual leave taken is below our targetof 20 daysInvesting in our peopleAverage number of training daysper employee3 days 1.5The average number of training days per year peremployee is half the target of 3Success in preventing harm to employeesLost Time Injury Frequency Rateper million hours worked7 12Our lost time injury frequency rate is trendingdown but remains above target of 7OUR BUSINESSReducing Workers compensation claimsAverage cost of WorkersCompensation claim$3,300 $3,307Achieved target cost of average WorkersCompensation claimReducing fleet C02 emissions Council fleet C02 emissions < 200 177 Fleet emissions pleasingly below target of 200Reducing organisation’s electricity useMonthly CO2 emissions fromelectricity- 5 % -3.7%More work required to achieve target reduction of-5%Reducing organisation’swater consumptionMonthly water consumptionreduction-5% of previous same monthin previous year-12.0%Achieved a creditable reduction in waterconsumptionReduce paper consumption Paper use per printer < 5.000 6,674 Paper use above target with more work to do64 PARRAMATTA CITY COUNCIL - ANNUAL REPORT 2010/11