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CHAPTER IINTRODUCTIONA. BackgroundTourism in Indonesia is one of promising fields which provides so manybenefits. Both the government and investors try to improve the quality of tourismto be better than before, in order to increase the income and also to get morevisitors. Now, tourism becomes the biggest field which gives much income forIndonesia, so many investors try many ways to develop tourism field.One of the efforts which are done by the investor is by building a hotel.Hotel is one of the most important factors in tourism development. Hotel providesan accommodation service for the visitors who want to stay overnight or more inthe surrounding of tourism resort. Hotel industry develops rapidly as quickly asmodernization and industrialization in the other fields. Therefore, hotel industryhas to increase its professionalism in order to get the customer satisfaction.To get the customer satisfaction, a hotel has to provide the best service givento the guests. Hotel service is not only limited to the hotel facilities, rooms, andthe comfort of the hotel but also the food and beverage which is provided by thehotel.Sahid Jaya Hotel Solo is a five-star hotel in Solo which gives good serviceto its customers, because the guest satisfaction is the priority of this hotel.Therefore, this hotel always tries something new to fulfill the guests need.There are many departments in hotel with its duties and responsibilities. Themain departments in Sahid Jaya Hotel Solo are Front Office Department,Housekeeping Department, Food and Beverage Department, HRD Department,1
2and Accounting Department.The Food and Beverage Department has duties in producing, serving andselling food and beverages to the guests in the hotel. One of the most importantdivisions in this department is food and beverage product division. This divisionhas the main function as a major supplier for all kinds of food and beverage to thehotel. The process of making food and beverage needs professional skill andcarefulness.By considering the important role and contribution of food and beveragedivision at a hotel, the writer made a final project entitled “The Cooks' Functionto the Banquet Event and Ratu Ratih Coffee Shop at Sahid Jaya Hotel Solo”.B. ObjectivesThe objectives of this final project are:1. To describe the job description of Food and Beverage cook in Sahid JayaHotel Solo.2. To explain the Function of Cook to the Banquet Event and Ratu Ratih CoffeeShop at Sahid Jaya Hotel Solo.C. BenefitThe writer hopes this final project can give several benefits to the students ofDiploma III English Program, the hotel, and the readers.1. To the students of the Diploma III English ProgramThe writer hopes this final report will be a reference to make a
Page 1 and 2: THE COOKS' FUNCTION TOTHE BANQUET E
Page 3 and 4: APPROVAL OF BOARD EXAMINERSAccepted
Page 5 and 6: MOTTOES✔ GOD IS THE BEST FOR YOU
Page 7 and 8: ACKNOWLEDGMENTFirst of all I would
Page 9 and 10: ABSTRACTIBNU SALEH ADITYAWARMAN. 20
Page 11: CHAPTER IV: CONCLUSION AND SUGGESTI
Page 15 and 16: CHAPTER IIREFERENCES REVIEWA. Hotel
Page 17 and 18: 6price.A hotel plan where the price
Page 19 and 20: 8D. KitchenKitchen can be defined a
Page 21 and 22: CHAPTER IIIDISCUSSIONA. Company Pro
Page 23 and 24: 12To meet the guest satisfaction, t
Page 25: 148. Satellite TV / In-House Movies
Page 30 and 31: 1916) Arrange buffet composition.In
Page 32 and 33: 21confirm the banquet status to The
Page 34 and 35: CHAPTER IVCONCLUSION AND SUGGESTION
Page 36 and 37: 25➢➢➢➢➢➢➢➢➢➢Ter
Page 38: BIBLIOGRAPHYBOOK REFERENCES:Bartono

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