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(TJJD) Youth Handbook - Texas Juvenile Justice Department

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Tell:a case manager, JCO, campus administrator, teacher, nurse,youth rights specialist, youth care investigator, inspector general,the ombudsman, a volunteer, your parents, any trusted adultCall:the <strong>TJJD</strong> Hotline at 866-477-8354 (answered 24-hours-a-day)the ombudsman at 512-533-2770Write:a grievance (complaint) or a letter to a <strong>TJJD</strong> official includingthe inspector general or ombudsmanWhat Can I Complain About?You have the right to complain about anything.Who is Here to Help Me?The most important thing is to tell a trusted adult about any problems you arehaving, especially if you are being abused by another youth or <strong>TJJD</strong> staff. Any<strong>TJJD</strong> staff member or volunteer can get your complaint to the right person.<strong>Youth</strong> Rights SpecialistsThese <strong>TJJD</strong> employees are in charge of the youth grievance system. They makesure your grievances are answered.<strong>Youth</strong> Care InvestigatorsThese <strong>TJJD</strong> employees investigate non-criminal allegations of abuse, neglect,exploitation, or policy violations by staff against youth within <strong>TJJD</strong>.Office of Inspector GeneralLOOKING AHEADTAKING RESPONSIBILITY & DEFINING YOUR FUTURE67

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