Statewide Quality Assurance Report

Florida Department of Children and FamiliesCase Management Services - 2009-2010 Quality Assurance ReportAlthough substantial improvements were seen in frequency and quality of worker visitswhich should lead to improved outcomes for children and families, action is needed to improvein this area. Supervisors should continue to support and encourage these visits as one of themost effective means of engaging families, promoting case progress, and preserving theimportant connections between children and their families.Quality of Practice for Child VisitationStd# Standard # Cases Yes No23The case plan specifically addressed visitation and other contact plans with allcase participants.# of ApplicableCasesPracticeRating1575 545 234 779 70%30315657Concerted efforts were made to ensure visitation (or other contact) betweenthe child and parents were sufficient to maintain or promote the continuity ofthe relationship between them.Concerted efforts were made to ensure visitation (or other forms of contact ifvisitation was not possible) between the child and his or her siblings and it wasof sufficient frequency to maintain or promote the continuity of therelationship.The frequency of the services worker's visits with all case participants wassufficient to address issues pertaining to the safety, permanency goal, and wellbeingof the child.The quality of the service worker's visits with case participants was sufficientto address issues pertaining to the child's safety, permanency and well-being.1575 757 160 917 83%1575 298 96 394 76%1575 910 653 1563 58%1575 1079 487 1566 69%Child VisitationFY 2008/2009 Compared to FY 2009/2010Table III g-1100%80%80% 80%70%83%73%76%69%60%58%59%FY 08-09FY 09-1040%39%20%0%23 The case planspecifically addressedvisitation & othercontact plans with allcase participants.30 Concerted effortswere made to ensurevisitation b/w child &parents were sufficientto maintain theirrelationship.31 Concerted effortswere made to ensurevisitation b/w child &siblings was made tomaintain theirrelationship.56 Frequency of theservices worker's visitswas sufficient to addressissues.57 Quality of the servicesworker's visits wassufficient to addressissues.Source: FY 2009-10 QA Web ToolGraph III g-1Office of Family Safety | Page 28