Mount Kilimanjaro

Information Pack 2016Mount KilimanjaroMachame Route19: TRAVEL ASSISTANCEWhether it’s a lost passport or illness, sometimes things happen during travel that are outof your control. For emergencies like this, Rare Adventures runs an assistance line that isopen 24/7. One of our team will always be on standby to help coordinate a response toany emergency incidents and manage communications with your next of kin andinsurance company back in the UK. Such incidents include, but aren’t limited to:missed flightsillness or injurycrimeIn cases of emergency, call our Rare Care support line.PLEASE SAVE THIS NUMBER IN YOUR CONTACTS, FOR USE IN EMERGENCIES ONLY:+44(0)20 347 53216If your group has a team leader, they will be issued with a Rare Connect mobile phone, to be used inemergencies.WHAT TO DO IN THE EVENT OF AN INCIDENTIn the event of an emergency incident, you should always refer to your team guide or a member of our team.As the staff members on the ground with your team, they are in the best position to offer assistance and helpwhen needed.Our guides and in-country team will also be on hand to help coordinate any response.In the event of an emergency, think RARE:Review. Assess the situation. Make sure it is safe to continue and you are not in dangerAct. Make sure you & others are safe. Make a note of what happened, who was affected, and whereReach Out. Tell a guide. Speak to your team leader. Call the emergency line. Make sure someone knowsEasy. Take it easy – you’re in good hands. Our team will work to resolve your issue and keep you updatedRare Adventures LtdUnit 15, City Business CentreLondon SE16 2XBwww.rareadventures.co.ukinfo@rareadventures.co.uk+44(0)20 347 55009