Become a Sunglass Hut Manager

More documents

Recommendations

Info

STOCK MANAGEMENT & PETTY CASH Our shipping policies are straightforward and designed to make things easy on Managers and Sales Consultant. Your instructor will give you the information you need regarding the shipper you should use and any specific details. Moreover, for all the procedures to keep track of, please refer to the section on Stock Management in your "Become an Operational Expert" module. While, for the stock management duties, please refer to the section on store set up in your “Become a Sales Guru” module. Petty cash is only used to purchase small items needed in your store e.g. stamps. All other items can be ordered. Please refer to the section on Petty Cash in your "Become an Operational Expert" module for more details. DAMAGES & DEFECTS Sunglass Hut wants to have the best sunglasses available to Customers. Sometimes frames will be damaged in transit or during the manufacturing process. If a pair of sunglasses is physically destroyed, then obviously it’s not fit for the store and should be written off with your Manager’s approval. However, if there’s only a blemish or a slight imperfection it is considered ‘Less than Perfect’ (LTP) and should be sent to Direct Factory Outlet (DFO) stores. • Every once in a while, we get damaged or opened delivery boxes, and some deliveries disappear altogether. If a delivery arrives opened or incomplete, you can help by: 1. Speaking to the delivery driver. It’s possible there was a minor mistake that the driver can correct. Before the driver leaves, make sure to account for all delivered product. 2. If there’s a discrepancy, give your Manager a call and notify him or her of the situation. 3. Fill out an Incident Report in the POS. • When a product arrives damaged, first you need to determine if it is damaged beyond repair, repairable (for example, the screw fell out), or flawed (for example, slight scratch on inside temple). • Damaged product should be written off as “Damaged” according to standard Sunglass Hut procedures. STRIVING FOR A ZERO-LOSS STORE Create your own plan for how you can eliminate loss in your store. Wouldn’t it be incredible if there was never another loss in your store? That means there are no thefts, no damaged product, and no errors in banking tasks or shipments. That may seem like a tall order – but is it really? By now you know all the tips and tricks for preventing loss. It’s up to you to apply your knowledge and keep it alive every day. Think of your store as truly being your own. You will protect everything that is in your store as if it were your own. What measures can you take to eliminate loss altogether and create the most responsible, accountable, and welcoming environment for your team and Customers? 1 2 3 4 5 6 PAGE 22
REPORTS CLOSED LOOP REPORT The Closed Loop report tracks merchandise movement and can tell you the following: • Where transferred product is headed. • What adjustments (if any) have been made to your store’s inventory? • Current inventory of the store. • What specific product has been received. • Every month, it’s the Store Manager’s job to review and evaluate the Closed Loop report. As a Manager, you are responsible for the reconciliation and accuracy of your store’s inventory activity. If there are discrepancies between the Closed Loop report and the Shipment Log, refer to your "Become an Operational Expert" module for all of the instructions on how to manage these situations. THE STORE CONTROLS REPORT The Store Controls Report is a record of all the different types of transactions that took place on a given day. The report also shows high-risk transactions such as voids, returns, product discounts, multiple uses of a single credit card, petty cash, and override transactions. Daily review of the Store Controls helps the Manager keep a firm grip on store goings-on and, when necessary, investigate unusual transactions. The purpose of the Store Controls Report is to record anything that could result in lost product or profits, two things that will impact your store’s overall profitability. That’s why it is a requirement of your job to view the online Store Controls Report each day and verify that it was authorized each day with the employee’s electronic signature. When necessary, you will be expected to investigate and resolve unusual or unsupported transactions. • For example, you’ll need to verify that all refunds or exchanges are legitimate by placing a courtesy call to the Customer. Once the refund or exchange is verified, you’ll sign and date that line item on the report. Refer to your "Become an Operational Expert" module for instructions on how to access the Store Controls Report. THE BUSINESS ANALYSIS REPORT: INTRO As a new Manager, you are now very connected to the Sunglass Hut business and its results. Do not underestimate the impact you can have on your store’s business results and on Sunglass Hut’s business overall. You are poised for success, and success lies in your ability and willingness to take ownership of your job, your store, and your team’s success. Taking ownership of your job means operating as a business leader on behalf of the Sunglass Hut organization. An important part of running a business is looking at the business results (measured in sales, of course), interpreting them, and making connections between the numbers you see on paper and the people and behaviours that contribute to them. That’s what “business analysis” is all about. You can think of business analysis as three easy steps: 1. Look at your store’s business results using the Business Analysis Report (BAR). 2. How did your store do? Look at team members’ performance using the Associate Performance Report. How did your team do? 3. Create an action plan (Store Goals and Hours, Associates Schedule) to improve Sales Consultants’ performance using the Personal Best Objective (PBO). 1 2 3 4 5 6 PAGE 23 This page needs to be localize.
Page 1 and 2: UNITED KINGDOM IRELAND NETHERLANDS
Page 4 and 5: INDEX: YOUR ROLE AS A MANAGER Your
Page 6 and 7: BECOME A SUNGLASS HUT MANAGER The s
Page 8 and 9: PAGE 2
Page 10 and 11: YOUR GENERAL FUNCTIONS • Be respo
Page 14: 03 THE ART OF COACHING
Page 17 and 18: SET YOUR VISION There are certain e
Page 19 and 20: THE FOUR STAGES OF COACHING APPLIED
Page 21 and 22: THE BOTTOM LINE: WHAT’S IN IT FOR
Page 23 and 24: MEANINGFUL PERFORMANCE CONVERSATION
Page 26 and 27: INSTORE OPERATIONAL GUIDELINES As a
Page 30 and 31: THE BUSINESS ANALYSIS REPORT: INSIG
Page 32 and 33: VISUAL MERCHANDISING: COMMON STORE
Page 34 and 35: INTRO TO FRONT DOOR CAMPAIGN Now th
Page 36 and 37: MERCHANDISING RESOURCE RECAP Now yo
Page 38 and 39: ASSET PROTECTION: TRUSTING YOUR CUS
Page 40 and 41: REFUND AND EXCHANGES As a Manager,
Page 44 and 45: Great talent is widely available an
Page 46 and 47: STEP 3: YOUR APPROVAL PROCESS After
Page 48 and 49: KEEPING YOUR CANDIDATES INTERESTED
Page 50 and 51: • Interview troubles. The Intervi
Page 52 and 53: YOUR SUMMARY: THE MANY HATS OF A MA
Page 54 and 55: COACH At Sunglass Hut, we set clear
Page 56: THE APPLICATION QUIZ 1. Think about

Become a Sunglass Hut Manager

Create successful ePaper yourself

Delete template?

Save as template?