Become a Sunglass Hut Manager

REFUND AND EXCHANGES
As a Manager, you need to make sure that every refund or exchange is
legitimate.
Your Store Controls Report will list all high-risk transactions, including
refunds. Each week, you’ll print out the Store Controls Reports and call
Customers to verify that their refund or exchange was legitimate and that
they are satisfied with the service they received.
Your AP mind-set will help you stay out in front of internal AP problems.
• Make it a practice from your very first day to check the store’s closing documentation and Store Controls
Report daily, and to verify that every deposit is accurate and that it made it to the bank safely. Consistency in this will
show your Sales Consultant that it isn’t a matter of mistrust; it’s just your job to do this every single day.
Once your team understands that you’ll be checking their closing documentation and deposits continually, they’ll focus more
attention on getting it right. Being proactive is your best defence against getting an unpleasant call from the Head Office.
ADMINISTRATIVE PROCEDURES ON POS
Please refer to the Module "Become an Operational Expert". In particular, the section pertaining to the “Associate
Performance Report”, the “POS Visiting Associate Process” and the “Exclusive Manager POS Functions”. As a
Manager, you have to know and practise them properly.
1 2 3 4 5 6
PAGE 34