Become a Sunglass Hut Manager

LEADER
At the heart of all that you will do as a Manager, is lead. Leadership is the bedrock of a successful business, and the duties of a
leader are complex. Here are some suggestions to guide you.
• Model the way. Your credibility as a leader depends on you doing what you say you will do and showing your Sales Consultants
the correct example. Instead of simply telling your Sales Consultants to sell more multiple pairs, show them how to do it. This will
set them up for success.
• Inspire a shared vision. Connect your Sales Consultants to the larger vision of Sunglass Hut and Luxottica Retail.
Whether your store operates in a single-coverage environment or a team environment, find ways to remind your Sales
Consultants on a daily basis that you are all working toward a common goal.
• Challenge the process. More specifically, challenge your processes. Look inside to see areas where you can
grow and evolve. It could be about increasing your style credibility or finding a more efficient way to conduct a store coaching
activity. Self-knowledge and willingness to continually improve are keys to great leadership.
• Enable others to act. Empower your Sales Consultants. Delegate tasks to your Sales Consultants to get the job
done, but also delegate more complex tasks as a means of reward. When you give them leadership opportunities, you are
grooming them to advance in their career. After all, you’ll need someone ready to take your job as you move higher in the
company, right?
• Encourage the heart. What gets encouraged gets repeated, what gets discouraged gets avoided. Applaud your
Sales Consultants when they get it right. Feedback and recognition support your team members in their role and carry them to
greater heights. By encouraging the heart, you are ensuring that your employees know they are valued members of the Sunglass
Hut team and that they contribute directly to the success of the organization worldwide. This sense of connection is the single
greatest motivator to peak performance, business results, and Sales Consultant satisfaction.
PROPRIETOR
Sunglass Hut empowers you to “own” your store and gives you the policies and the framework
in which you can do so successfully.
From staffing and cleaning to opening and closing, you are responsible for everything the store
requires. That doesn’t mean you have to do everything yourself; delegate tasks as necessary, and
don’t be afraid to call on your Supervisor or other Managers in your region for advice or
assistance. That’s what being a savvy proprietor is all about: running the show and knowing when
and where to get additional support.
VISUAL EXPERT
Your store needs to reflect the premium designer and performance sunglasses we offer by being a sleek, classic, and properly
merchandised space. A clean and clutter-free store is an integral piece of maintaining the right look, as will showcasing the correct
signage, which changes several times per year.
RECRUITER
A good recruiter knows how to scout for fresh talent, and how to staff their store with diverse Sales Consultants that represent
the diversity of our clientele.
We want everyone in our shopping community to feel comfortable shopping at Sunglass Hut.
Don’t wait until you have an opening to find the right person. Always have potential new Sales Consultants in mind so that you
won’t end up short staffed on short notice. Where have you gotten great service lately? Make a note of the people who gave it to
you. They may be someone to call on later.
NETWORKER
Not only do you need to be a recruiter, you need to be a networker too. That means you’re always meeting new people who could
be potential employees or sources of referrals. Having a healthy network means you’ll always have a pool of resources to draw from
when you’re ready to hire. You learnt about networking in the lessons regarding Natural Selection.
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