Debtfree DIGI October 2015

CAPITEC BANK
EXPLAINS DEBT REVIEW
We offer simplified, transparent banking. This transparency extends to
our debt review process, so we’d like to introduce Michelle Nortman,
Manager of Process Recoveries, to shed more light on the subject.
Hi Michelle. A number of clients are confused about the
debt review process and what it means for their credit
record. They worry that it will affect their chance of
getting credit in the future again.
We support the debt review process and want to be sure
that we walk beside our clients, helping them wherever we
can. If you are under debt review, it won’t affect your credit
record and after you’ve paid off what you owe, you’re
welcome to take credit again based on your affordability.
Our support for this process was also recently recognised
by the nomination we received at the Debt Review Awards
2015.
Tell us more about the Debt Review Awards nomination.
Michelle: In 2014 we won the public voting category for favourite bank in the Ask Afrika Orange
Index. Customer service awards. We were also nominated for the best Medium Credit Provider
in the Debt Review Awards 2015. Although we didn’t win it, it is still a great achievement as
a year ago we weren’t nominated for any awards. We think the reason for our success is our
transparency – we always make the client a priority.
Can you tell us more about your unique debt review system?
It has been designed specifically for us and our clients by a company called I Create. The entire
debt review system (DRS) is automated, leading to quicker turnaround times and no room for
human error. While it was designed in India, we have a support team in Stellenbosch to adapt
the system to any changes resulting from new legislation being passed. Our DRS complies with
all laws around debt review.