Debtfree DIGI October 2015
SA's Free debt counselling & Debt Review industry. We look at local news about creditors and the NCR. We interview the head of Capitec Banks debt review department and a Cape Town Debt Counsellor and...more
SA's Free debt counselling & Debt Review industry. We look at local news about creditors and the NCR. We interview the head of Capitec Banks debt review department and a Cape Town Debt Counsellor and...more
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FNB Debt Review Centre Escalation Process<br />
FIRST POINT OF CONTACT VIA THE FOLLOWING MEANS:<br />
Call Centre: 087 730 1166<br />
Email: FRBDebtReviewCentre@firstrand.co.za<br />
Fax: 086 011 7532<br />
FIRST ESCALATION – AFTER 48 HOURS:<br />
Onboarding - New applications and Certificates of Balance:<br />
Kagiso Tlhoaele – KTlhoaele@fnb.co.za<br />
Document Management – Sorting & Uploading, Indexing, campaigns<br />
Zanobia Phillips – Zanobia.Phillips@fnb.co.za<br />
Queries: Charlene Antoni – CAntoni@fnb.co.za<br />
Call Centre: Charlene Antoni – CAntoni@fnb.co.za<br />
Terminations, Re-instatements and Missing Payments:<br />
Zanele Masilela –MasilelaZ@fnb.co.za<br />
Pro-Rata Proposals: Pamella Sithole – Pamella.Sithole@fnb.co.za<br />
DCRS and Final Proposals: Sabelo Mkabela – SMkabela@fnb.co.za<br />
Notices of Set Down/Instructions: Abraham Booysen - BooysenA@fnb.co.za<br />
Court Orders/Reviews: Joyce Machethe - JMachethe@fnb.co.za<br />
SECOND ESCALATION – AFTER 72 HOURS:<br />
New applications, Certificate of Balance, Queries and Call Centre:<br />
Karen van Musschenbroek – KVanMusschenbroek@fnb.co.za<br />
Withdrawals, Terminations,Re-instatements and Missing Payments:<br />
Faadiel Toffie – FToffie@fnb.co.za<br />
Proposals, Notices and Court Orders:<br />
Karen van Musschenbroek – KVanMusschenbroek@fnb.co.za<br />
THIRD ESCALATION:<br />
Athaly Khan – AKhan5@fnb.co.za
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