Debtfree DIGI July 2016

It goes without saying then that looking after that book is of paramount importance to a Debt
Counsellor. So what are the important things to do in order to keep customers on our books
right up to the moment that a Form 19 is issued? This article will give you the heads up on what
to do and how the leading edge Maximus solution can assist you in building a great business.
HABIT CHANGING
In the early stages of the Debt Review it is important for the Debt Counsellor to change the
behaviour of the consumer. This is done by first providing new customers with information and
tools to get them going. Maximus produces various documents for the Debt Counsellor to give
to the consumer in this regard, including a monthly budget template and customised to do list.
Next the first two payments are vital. A phone call to the consumer just before the payment date
is of great help. In addition to automatically sending the consumer a sms just before payday,
Maximus has powerful management reports to support the Debt Counsellor. One of these
reports details the consumers who need to be contacted within the next six days to make that
personal call.
COMMUNICATION
Notwithstanding the personal phone call, it is fact that the more Debt Counsellors communicate
with their consumers the better the relationship becomes and the greater the chance of a
successful Debt Review. To this end Maximus assists the Debt Counsellor in two important ways.
Firstly the system continuously informs the consumer of the progress of their application. This
is done by sending email or sms (depending on the consumer preference) whenever there is
progress made. For example, when the Form 17.1 is sent the customer will receive a message to
say that all Credit Providers have been informed of the Debt Review.
Debt Counsellors can also send Communications to their customers by sms or email directly
from Maximus. These messages are then recorded on the built-in Maximus Note Pad Memo that
is kept for each case. Maximus even provides Debt Counsellors with an integrated dialling facility
whereby all calls made to customers are recorded and accessed from the notes.
Contact Maximus on 011 451 0041
Next month we will explore
further ways that Maximus
helps Debt Counsellors to build
a successful practice.