The Bat & Ball_Business Plan
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<strong>The</strong> <strong>Bat</strong> & <strong>Ball</strong><br />
Customer Service Policy<br />
• Provide a service which is efficient,<br />
enthusiastic, helpful and responsive to the<br />
needs of <strong>The</strong> <strong>Bat</strong> & <strong>Ball</strong><br />
• Provide the fullest possible food service at<br />
all times, within the constraints of<br />
available resources<br />
• Create a pleasant and productive<br />
environment in which to work<br />
• Make available menus and promotional<br />
ideas appropriate to our needs<br />
• Train and develop our staff so that they<br />
continue to provide a quality service<br />
• Use the information gathered from our<br />
'Are we getting it right?' complaints and<br />
suggestions scheme, and user surveys to<br />
help us improve menu choice<br />
• Publicise service standards for key areas<br />
of our operations and publicise our<br />
performance against them every six<br />
months<br />
• Publicise our range of services,<br />
regulations and opening hours, and keep<br />
H & W informed of any changes in these.<br />
We recognise that quality services can only<br />
be achieved in partnership with our staff and<br />
customers.<br />
A place to eat, drink and relax
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