cating will be replaced by more satisfying alternatives. Mid-year update: Customers continue to want an easier, more trustworthy way to use digital identities to access on-the-go services and applications. Studies repeatedly highlighted the importance of the user experience -- the Frost & Sullivan Asia Pacific study ranked it among the top two most important drivers for deploying mobile access control over the next three years. Biometrics continued to emerge as an effective solution for bringing together security and convenience together -- this approach is now used at four of Brazil’s top five financial institutions to simplify an estimated two billion trusted ATM transactions annually. Trend #3: Secure, connected identities will fuel safety and innovation in how we work, shop and play: The industry will enter its next new chapter of connected identities, employing multi-layered security strategies that also include biometrics in order to bind these identities to their legitimate owners. Mid-year update: An explosion of trusted digital identities began ushering in new innovation opportunities during the first half of the year. This trend is being fueled by a growing interest in wearables and use of sensors for IoT-based solutions aimed at new use cases for employee productivity, asset tracking, energy management and employee safety. These developments serve as critical points of unification for trusted identities that make digital interactions more personal, contextual and valuable, and will pave the way for innovations like building occupant apps for the smart facility that enhance the user experience. During 2016, financial institutions made some of the most visible advances on the trust front, adopting a multi-layered approach to addressing potential mobile banking challenges at both the front end (consumer devices) and the back end (banking systems that recognize and facilitate legitimate user requests through mobile devices). Trend #4: There will be more attention on privacy in an increasingly connected and mobile-first world: Identity will expand beyond people and their personal identity to the identity of objects and their authenticity, accentuating the need to protect personal information across increasingly 26 interconnected devices, services and applications. Mid-year update: Gartner forecasts that 5.5 million new “things” are getting connected every day in 2016, increasing the need for embedded security and privacy technology across the payments, transportation, industrial, consumer and healthcare markets. In the earlier CityPoint example, this “Security of Things” goal is achieved by adding trust to RFID tags and to their interactions with mobile devices. Biometrics also continues to play a pivotal role in privacy protection for an increasingly connected world, and solutions became available in early 2016 that include intelligent encryption-enabled and tamper-resistant fingerprint devices to more effectively address these challenges. Trend #5: Security policies and best practices will become as important as technology advances: The industry will sharpen its focus on not only what to deploy, but how – from the first U.S. mobile driver licenses to unified credential management systems that enable organizations to more holistically address both facility and information security. Rather than focus exclusively on preventing breaches, the industry will also adopt best practices for controlling what More on page 43
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