TRAVELLIVE 12-2016
Christmas is coming with the Jingle Bell’s song played at every corner of the capital. In the early morning, I walk to the post office, holding some handmade cards filled with sweet wishes for my loved ones. Christmas is always the best time to spread love and I feel like a young child waiting for it. People wait in long lines at the post office. I join the line, waiting for my turn to send some postcards abroad. In front of me are two cute boys nestling behind their mother. The younger one, about 9 years old, is telling his brother “Santa Claus will give gifts to me because I am nicer than you. You haven’t prepared gifts for dad, not to mention that your letter doesn’t have a stamp on it.” The little boy loses his train of thought, holding his letter higher to see where the stamp is. He keeps it for a while that I see his lovely writing “To my bearded dad”. Perhaps, the stamp has been lost somewhere on the way here or his mother forgot to stick it on his letter. “Hey boy, it’s for you”, I put my hand in my pocket, found a stamp and gave it to the boy. The two boys looked at me and hesitantly took it after their mother nodded to them. They expressed their gratitude and smiled happily, knowing that their letters would be delivered to their beloved dad. Leaving the post office, I still hope that their father could come home to celebrated Christmas with his family. After all, the most valued Christmas gifts are sharing moments with friends and family. Travellive would like to express our gratitude to our partners and readers for being a part of our journeys. We wish you a merry Christmas!
Christmas is coming with the Jingle Bell’s song played at every corner of the capital. In the early morning, I walk to the post office, holding some handmade cards filled with sweet wishes for my loved ones. Christmas is always the best time to spread love and I feel like a young child waiting for it.
People wait in long lines at the post office. I join the line, waiting for my turn to send some postcards abroad. In front of me are two cute boys nestling behind their mother. The younger one, about 9 years old, is telling his brother “Santa Claus will give gifts to me because I am nicer than you. You haven’t prepared gifts for dad, not to mention that your letter doesn’t have a stamp on it.”
The little boy loses his train of thought, holding his letter higher to see where the stamp is. He keeps it for a while that I see his lovely writing “To my bearded dad”. Perhaps, the stamp has been lost somewhere on the way here or his mother forgot to stick it on his letter. “Hey boy, it’s for you”, I put my hand in my pocket, found a stamp and gave it to the boy. The two boys looked at me and hesitantly took it after their mother nodded to them. They expressed their gratitude and smiled happily, knowing that their letters would be delivered to their beloved dad.
Leaving the post office, I still hope that their father could come home to celebrated Christmas with his family. After all, the most valued Christmas gifts are sharing moments with friends and family.
Travellive would like to express our gratitude to our partners and readers for being a part of our journeys. We wish you a merry Christmas!
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interview<br />
GENERAL MANAGER PAN PACIFIC HANOI HOTEL<br />
1<br />
Could you please share with us<br />
the major changes that have been<br />
made after rebranding from Sofitel<br />
Plaza to Pan Pacific Hanoi?<br />
Formerly known as Sofitel Plaza<br />
Hanoi, our hotel has recently been<br />
rebranded to Pan Pacific Hanoi since<br />
October <strong>2016</strong>, and is the first Pan<br />
Pacific hotel in Vietnam. The Group<br />
also operates the award-winning<br />
PARKROYAL Saigon in Ho Chi Minh.<br />
Pan Pacific Hotels Group is a whollyowned<br />
hotel subsidiary of UOL Group<br />
Limited, one of Asia's most established<br />
hotel and property companies. Based in<br />
Singapore, PPHG owns and manages<br />
close to 40 hotels, resorts and serviced<br />
suites with more than 11,000 rooms<br />
including those under development<br />
in Asia, Oceania, North America, and<br />
Europe.<br />
Well, as you may have known,<br />
rebranding is not just about changing<br />
the exterior signage. The lobby, lobby<br />
bar, all-day dining restaurant, and<br />
meeting space have been restored.<br />
Other than physical changes, there<br />
have been thousands of training<br />
hours among our 400 associates and<br />
departments. All hotel associates have<br />
been working hard for 4 consecutive<br />
Our "secret" lies in the unique<br />
"Pacific touch"<br />
By introducing the Pan Pacific brand to the capital Hanoi, Pan Pacific Hotels Group has<br />
marked a milestone, confirming its long-term solid investment for the next projects in the<br />
main tourist attractions in Vietnam. Travellive has had a talk with Mr. Marc Emmanuel -<br />
General Manager - Pan Pacific Hanoi Hotel.<br />
months<br />
2<br />
to deliver the brand's promise,<br />
"your refreshing Pacific experience".<br />
Every brand has its own<br />
standards and positioning<br />
statement. What are the visions<br />
and aims of Pan Pacific Hotels & Resorts?<br />
At PPHG, the diverse talents of our<br />
people and distinctive properties across<br />
regions and cultures are united by a<br />
shared vision: "Creating Memorable<br />
Hotel Experiences", driven by which,<br />
Pan Pacific Hanoi promises "Your<br />
Refreshing Pacific Experience" to our<br />
guests. We believe what really makes<br />
the differences between luxury hotels<br />
would not be the "hardware" materials,<br />
it's the service. In order to accomplish<br />
that, we strive to constantly keep our<br />
associates in the centre of all what we<br />
do. We invest in the people, encourage<br />
them to be more and more interactive<br />
with guests and empower them to<br />
challenge their creativity in satisfying<br />
guests'<br />
3<br />
needs.<br />
When expanding Pan Pacific<br />
Hotels & Resorts into Vietnam, why<br />
did PPHG choose Hanoi as the<br />
first destination? How do you evaluate<br />
the potential and attractiveness of this<br />
market?<br />
76<br />
<strong>TRAVELLIVE</strong>
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