TECHNICAL CONSUMER GOODS SMARTreport

SMART
REPORT
TECHNICAL
CONSUMER
GOODS
European TCG Retail Summit SMARTreport
Special Issue N° 3 / January 2017
FOREWORD
The Keys
To Retail Success
How can one succeed in technical
consumer goods retail today? What
are the latest transformational models,
tools and services that need to be
applied when it comes to plotting a new
transformational path?
This year, more than ever before, the
European TCG Retail Summit will help
retailers and manufacturers come to
grips with today’s key requirements,
and important aspects to keep in mind
for the future.
Again, Cleverdis is proud to produce
this, the official publication of the
summit, in line with our philosophy of
“information intelligence” – creating
decision-making tools, as this is also
much more than just a congress or an
exhibition. The focus of the summit is on
interaction, with high level presentations
actively analysed by experts, as guest
speakers come face to face with the
senior management of Europe’s top
retailers and industry leaders in direct
discussions or roundtables.
Your Business
Networking Catalyst
Richard Barnes
Editor-in-chief
richard.barnes@cleverdis.com
Tel: +33 (0) 4 42 77 46 00
The innovation zone at this year’s
summit, focussing on the customer
journey, looks at real world examples of
how technology is helping retailers adapt
to the way people want to shop. It’s a
showcase of the latest technological
innovations that both disrupt the way
retailers operate and power the retail
experience of the future.
The summit has a clear focus on quality
and exclusivity rather than quantity. On
a top management level, it’s a peerto-peer
platform where people can not
only exchange ideas, but also interpret
the information and understand how the
new trends revealed at the summit can
be applied within their organisations.
The presentations are followed by
roundtables where the ideas and
trends are re-evaluated, dissected and
discussed in much more detail.
We trust that this publication will add
value to your summit “journey” and will
be a valuable reminder of the speakers
and themes that set the stage for the
future.
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Publisher: Gérard Lefebvre, Publishing Director: Jean-Guy Bienfait, Managing Director: Jean-François Pieri, Editor-in-chief:
Richard Barnes, Editorial coordination: Monia Tazamoucht, Art Director: Hélène Beunat.
With the participation of: Bettina Badon, Anna Klima, Celina Tarnow.
>>To contact them: first name.last name@cleverdis.com
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CONTENT
04 INTRODUCTION
04 Groundwork For The Years to Come
Chris Buecker, Chairman, European TCG Retail Summit
05 PROGRAMME
05 More Than A Conference Concept
06 Speakers & Panelists 2017
08 TRENDS & FIGURES
08 Market Intelligence
GfK’s take on European Technical Consumer Goods Sectors
10 EXCLUSIVE INTERVIEW
10 Tap Into Unlimited Potential
Sophia Tsao, VP, Head of Marketplace, Newegg
13 BACK TO THE FUTURE
13 Klaus-Peter Voigt, CPO, Media-Saturn-Holding GmbH
14 Hans Carpels, President, Euronics International
Dave Ward, Head of New Technology, Innovation
and Connected Home, Dixons Carphone
15 Karl Trautmann, Member of the Management Board,
ElectronicPartner
Enrique Martinez, Managing Director - Northern Europe
(France, Belgium, Switzerland), Groupe Fnac
16 Jaan Ivar Semlitsch, CEO, Elkjøp Nordic
John Coulter, Group Trading Director, AO.com
17 CONFERENCES
17 Defining Key Differentiators
Christophe Biget, Co-founder and Paris Office CEO,
iVentures Consulting
18 Walking In The Customer’s Shoes
Jan Becker, Brand Strategy, Zalando
19 Humanity is the New Luxury
Jeffery R. Sears, Chairman and Co-founder, PIRCH
20 Making Sense of a Changing Landscape
Alejandro Mondragon, Global Lead Retail, GfK
21 The b8ta Test
Phillip Raub, Founder & Chief Marketing Officer, b8ta
22 Reimagining the Customer Experience
Klaus-Peter Voigt, CPO, Media-Saturn-Holding GmbH
23 Russian Retail Stays in Step
Enrique Fernandez, Chief Executive Officer,
M.video Management LLC
24 Further Onwards - Towards The Digital Single Market
Thomas Kramler, DG Competition, European Commission
25 The Wisdom of the OWL
Roman Dumitrescu, Managing Director,
it's OWL Clustermanagement GmbH
26 Growing by Differentiation
Nilesh Khalkho, CEO, Sharaf DG
27 The Right Context
Adam Simon, Global Managing Director, Retail Business
Development, CONTEXT
28 INNOVATION ZONE
28 The Signs Are All There
Thierry Gadou, Chairman and CEO, SES-imagotag
29 Hybrid Retail - the Best of Both Worlds
Albrecht Metter, Founder & Manager, AMERIA GmbH
30 Connecting Brands and Retailers - to Sell More
Markus Röse, Managing Director,Commerce Connector GmbH
Do You Have a Receipt for That, Sir?
Juuso Anteroinen, CEO, Noccela Ltd
31 STRATEGIC PARTNERS
31 Striving to Facilitate Selection and Purchasing Processes
Dan Arler, CEO, Electrolux Major Appliances
32 Small Appliances – Increasingly Innovative and Dynamic
Cyril Buxtorf, Executive Vice President EMEA, Groupe SEB
33 Got Intel. Steve Shakespeare, EMEA Retail Sales Director,
Intel Corporation
34 Making Devices More Affordable for Customers
Michael Urban, Senior Vice President, Broadline, CE,
Services & Procurement,Tech Data