GV Newsletter 3-17 web

GOVERNMENT
MAYOR RON reports
OUR 9-1-1 CENTER AND
CALLS ANSWERED
In February, you may have heard, or even watched a news
story on Channel 9 titled, “Woman’s Unanswered 9-1-1 Call
Highlights a Metro-Wide Problem.” I want to
clarify this month how your Police
Department’s 9-1-1 Center measures up to this
story and emphasize Greenwood Village is not
part of this alleged “metro-wide problem.”
Industry standards require 9-1-1 calls to be
answered within 10 seconds (or within 3 rings)
once it begins ringing at the 9-1-1 Center.
The clock starts ticking the moment the phone
actually starts ringing in the 9-1-1 Center.
However, “ring down” times add a few seconds
Ron Rakowsky to the call because the 9-1-1 call has to connect
rrakowsky@ to the network, locate the Public Safety
greenwoodvillage.com
Answering Point (PSAP), connect to the PSAP,
303-486-5741
and then ring in the call center. This often
causes the caller to believe the 9-1-1 Center is delayed in
answering the call — it’s a technological reality.
In 2016, our 9-1-1 Center received a total of 14,348 9-1-1
calls. Of those, 2,396 were hang-ups. The dispatchers have to
call each caller back to determine whether or not there is an
emergency. Please know that 96.30% of our 9-1-1 calls are
answered within the national standard of 10 seconds. Simply
put, that is unprecedented!
While we are all aware of our Police Officers’ fine work, in
most cases it only happens when they hear from dispatch.
Usually, the critical element to connect our citizens with help
is dispatch. Our dispatch personnel are lightning fast in
answering the phones, emergency or otherwise, and I
appreciate their hard work in keeping service levels so high
for the citizens of Greenwood Village.
The 9-1-1 center is the key link in the chain of events.
I salute our dispatchers for their continuing great efforts!!
You are in good hands in Greenwood Village if you ever need
to call 9-1-1!
COPS, SANDWICHES
AND SOCKS AT
PALAZZO VERDI IN GV
On February 11, just in time for Valentine’s Day, I joined
District 1 Councilmember Freda Miklin and the Sock It To
Em Sock Campaign along with members of the Greenwood
Village Police Department — Chief Jackson, Sergeants
Gipson and Oliver, and Officers Valenzuela and Floerchinger,
and other law enforcement agencies to spread a little peanut
butter and jelly for the homeless. Over 150 attendees made
4,000+ PB & J sandwiches, 4,008 pairs of socks collected,
and 26 boxes of Girl Scout Cookies were purchased to aid
people in the Denver metro area who are experiencing
homelessness.
The event was truly a heartfelt experience knowing that our
efforts helped feed
a family or a child
living on the streets
or in shelters, and
provided them with
clean socks
especially during
the winter season in
bitter cold
temperatures.
As you may not
know, socks are the
number one
Councilmember Freda Miklin making
PB & J sandwiches.
PG. 2 GV NEWSLETTER | MARCH 2017