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Reviews<br />

failure as a person obscures<br />

other realities from view.<br />

Their courage lies in<br />

committing themselves to<br />

the risks of group interaction,<br />

saying the unsayable, returning<br />

after difficult sessions, and<br />

so forth. As Gans says, ‘most<br />

patients are doing the best<br />

they can’. Group therapists<br />

display courage in various<br />

ways also, depending on<br />

their personal sense of fear.<br />

For some, it might be deviating<br />

from their model, for example,<br />

or openly confronting their<br />

own mistakes.<br />

The journey travels via<br />

issues of hostility, money,<br />

silence, difficult patients,<br />

indirect communication,<br />

combined group and individual<br />

therapy, and the missed<br />

session. In all these areas<br />

Gans has thoughtful things to<br />

say. His personal comments<br />

provide the most engaging<br />

sections, testifying to his<br />

recognition that the<br />

facilitator’s issues are always in<br />

the group. Otherwise, although<br />

the most recent chapters are<br />

only a few years old, it felt to<br />

be a book from my past.<br />

The issues Gans raises are<br />

interesting, but they are not<br />

for me the difficult questions<br />

in group psychotherapy in<br />

2010. Lacking a critical<br />

engagement with its own<br />

social, historical and political<br />

context, the book presents a<br />

world in which conventions<br />

can be challenged but<br />

underlying structures are<br />

unquestioned. For example,<br />

the authority of the therapist<br />

is not seen in the context of<br />

class, gender, sexuality, age,<br />

race, ethnicity, disability or<br />

age. These are the powerful<br />

structural divisions that<br />

shape the self, and present<br />

for me the really difficult<br />

topics in group psychotherapy.<br />

Chris Rose is a psychotherapist,<br />

writer and Associate Editor for<br />

groupwork for <strong>Therapy</strong> <strong>Today</strong><br />

38 <strong>Therapy</strong> <strong>Today</strong>/www.therapytoday.net/November 2010<br />

Managing<br />

difficult people<br />

Dealing with difficult<br />

people: from rookie<br />

to expert in a week<br />

Kay Frances<br />

Marshall Cavendish, £9.99<br />

ISBN 978-0462099781<br />

Reviewed by Val W Allen<br />

Aimed at the professional<br />

working within organisations,<br />

perhaps with some<br />

management responsibilities,<br />

this is a practical self-help<br />

book. It provides a focused<br />

description of the hazards of<br />

working life, outlining typically<br />

difficult workplace situations<br />

and people. It aims to help<br />

professionals improve<br />

relationships at work by<br />

providing strategies for dealing<br />

with some of those difficulties.<br />

Counsellors working in<br />

workplace or employee<br />

assistance programme (EAP)<br />

settings may find it useful<br />

to recommend to clients.<br />

The book gives clear<br />

categories of the types<br />

of people who may be<br />

encountered, combined<br />

with some simple tactics<br />

for managing them. Broadly,<br />

this means using emotional<br />

intelligence to understand<br />

difficult colleagues, providing<br />

strategies to turn them into<br />

allies. It also includes<br />

techniques for communicating<br />

and negotiating, problem<br />

solving and managing<br />

confrontation. Although<br />

some therapists will find this<br />

manipulative, others will find<br />

the sketches of characters and<br />

situations helpful for clients<br />

suffering work-based stress.<br />

It uses simple, clear English<br />

in a format that is easy to dip<br />

into. It is well structured and<br />

organised, including tips and<br />

notes for coaches. Although<br />

some tips, such as ‘Keep away<br />

from bad news and depressed<br />

people’, can seem simplistic,<br />

they lead on to practical<br />

techniques for dealing with<br />

situations and people.<br />

Not tackled specifically in<br />

the book are problems arising<br />

from difficult and/or bullying<br />

managers or superiors. Nor<br />

is there much recognition<br />

of the long-term difficulties<br />

that can arise from making<br />

use of grievance procedures,<br />

especially when the culprit<br />

is a senior colleague.<br />

Val W Allen is a counsellor,<br />

psychotherapist and supervisor<br />

Pros and cons<br />

of humanistic<br />

therapies<br />

The problem with<br />

humanistic therapies<br />

Nick Totton<br />

Karnac 2010, £12.99<br />

ISBN 978-1855756632<br />

Reviewed by Louise Guy<br />

This is part of a series of books<br />

that aim to ‘set out the stall<br />

for different kinds of therapies<br />

and treatments, and then<br />

demonstrate that, whatever<br />

the proposed solutions, they<br />

are not necessarily a cure-all,<br />

and can be accompanied by<br />

a series of potentially<br />

intractable problems’.<br />

Nick Totton attempts what<br />

is probably an impossible task<br />

and, inevitably, what has been<br />

produced in a book of only<br />

four chapters and 79 pages<br />

is a severely limited look at<br />

humanistic therapies. This is,<br />

however, balanced by a wideranging<br />

list of 140 references,<br />

many of which are the seminal<br />

works in their fields.<br />

Totton takes Transactional<br />

Analysis, Gestalt and Rogerian<br />

therapy as his ‘big three’<br />

humanistic therapies, although<br />

he does make passing<br />

reference to others. The series<br />

is tightly structured. Chapter<br />

one is entitled ‘What are the<br />

humanistic therapies?’<br />

Chapter two addresses the<br />

‘strengths’ of humanistic<br />

therapies through the 10<br />

distinguishing features that<br />

Totton identifies. These he<br />

balances in chapter three by<br />

examining 10 ‘weaknesses’.<br />

The final chapter considers<br />

how to move forward.<br />

As might be expected from<br />

this author, he tackles the<br />

social and political aspects<br />

of the subject, and the book<br />

is topical as it addresses the<br />

likely regulation of counsellors<br />

and psychotherapists by the<br />

Health Professions Council,<br />

identifying some particular<br />

problems humanistic<br />

therapies might have with<br />

statutory regulation. Oddly,<br />

there is no mention of the<br />

major role played by employee<br />

assistance programmes in the<br />

commissioning of counselling<br />

and psychotherapy in the UK.<br />

I have not read the other<br />

books in the series. If this<br />

book was read in conjunction<br />

with the others, I suspect<br />

that a broad overview of the<br />

current state of therapy in the<br />

UK would emerge. However,<br />

on its own, it is not obvious<br />

which type of reader is being<br />

addressed. This book is a<br />

curiosity but worth a look.<br />

Louise Guy is a senior accredited<br />

counsellor in private practice<br />

in central Scotland

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