Therapy Today
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Reviews<br />
failure as a person obscures<br />
other realities from view.<br />
Their courage lies in<br />
committing themselves to<br />
the risks of group interaction,<br />
saying the unsayable, returning<br />
after difficult sessions, and<br />
so forth. As Gans says, ‘most<br />
patients are doing the best<br />
they can’. Group therapists<br />
display courage in various<br />
ways also, depending on<br />
their personal sense of fear.<br />
For some, it might be deviating<br />
from their model, for example,<br />
or openly confronting their<br />
own mistakes.<br />
The journey travels via<br />
issues of hostility, money,<br />
silence, difficult patients,<br />
indirect communication,<br />
combined group and individual<br />
therapy, and the missed<br />
session. In all these areas<br />
Gans has thoughtful things to<br />
say. His personal comments<br />
provide the most engaging<br />
sections, testifying to his<br />
recognition that the<br />
facilitator’s issues are always in<br />
the group. Otherwise, although<br />
the most recent chapters are<br />
only a few years old, it felt to<br />
be a book from my past.<br />
The issues Gans raises are<br />
interesting, but they are not<br />
for me the difficult questions<br />
in group psychotherapy in<br />
2010. Lacking a critical<br />
engagement with its own<br />
social, historical and political<br />
context, the book presents a<br />
world in which conventions<br />
can be challenged but<br />
underlying structures are<br />
unquestioned. For example,<br />
the authority of the therapist<br />
is not seen in the context of<br />
class, gender, sexuality, age,<br />
race, ethnicity, disability or<br />
age. These are the powerful<br />
structural divisions that<br />
shape the self, and present<br />
for me the really difficult<br />
topics in group psychotherapy.<br />
Chris Rose is a psychotherapist,<br />
writer and Associate Editor for<br />
groupwork for <strong>Therapy</strong> <strong>Today</strong><br />
38 <strong>Therapy</strong> <strong>Today</strong>/www.therapytoday.net/November 2010<br />
Managing<br />
difficult people<br />
Dealing with difficult<br />
people: from rookie<br />
to expert in a week<br />
Kay Frances<br />
Marshall Cavendish, £9.99<br />
ISBN 978-0462099781<br />
Reviewed by Val W Allen<br />
Aimed at the professional<br />
working within organisations,<br />
perhaps with some<br />
management responsibilities,<br />
this is a practical self-help<br />
book. It provides a focused<br />
description of the hazards of<br />
working life, outlining typically<br />
difficult workplace situations<br />
and people. It aims to help<br />
professionals improve<br />
relationships at work by<br />
providing strategies for dealing<br />
with some of those difficulties.<br />
Counsellors working in<br />
workplace or employee<br />
assistance programme (EAP)<br />
settings may find it useful<br />
to recommend to clients.<br />
The book gives clear<br />
categories of the types<br />
of people who may be<br />
encountered, combined<br />
with some simple tactics<br />
for managing them. Broadly,<br />
this means using emotional<br />
intelligence to understand<br />
difficult colleagues, providing<br />
strategies to turn them into<br />
allies. It also includes<br />
techniques for communicating<br />
and negotiating, problem<br />
solving and managing<br />
confrontation. Although<br />
some therapists will find this<br />
manipulative, others will find<br />
the sketches of characters and<br />
situations helpful for clients<br />
suffering work-based stress.<br />
It uses simple, clear English<br />
in a format that is easy to dip<br />
into. It is well structured and<br />
organised, including tips and<br />
notes for coaches. Although<br />
some tips, such as ‘Keep away<br />
from bad news and depressed<br />
people’, can seem simplistic,<br />
they lead on to practical<br />
techniques for dealing with<br />
situations and people.<br />
Not tackled specifically in<br />
the book are problems arising<br />
from difficult and/or bullying<br />
managers or superiors. Nor<br />
is there much recognition<br />
of the long-term difficulties<br />
that can arise from making<br />
use of grievance procedures,<br />
especially when the culprit<br />
is a senior colleague.<br />
Val W Allen is a counsellor,<br />
psychotherapist and supervisor<br />
Pros and cons<br />
of humanistic<br />
therapies<br />
The problem with<br />
humanistic therapies<br />
Nick Totton<br />
Karnac 2010, £12.99<br />
ISBN 978-1855756632<br />
Reviewed by Louise Guy<br />
This is part of a series of books<br />
that aim to ‘set out the stall<br />
for different kinds of therapies<br />
and treatments, and then<br />
demonstrate that, whatever<br />
the proposed solutions, they<br />
are not necessarily a cure-all,<br />
and can be accompanied by<br />
a series of potentially<br />
intractable problems’.<br />
Nick Totton attempts what<br />
is probably an impossible task<br />
and, inevitably, what has been<br />
produced in a book of only<br />
four chapters and 79 pages<br />
is a severely limited look at<br />
humanistic therapies. This is,<br />
however, balanced by a wideranging<br />
list of 140 references,<br />
many of which are the seminal<br />
works in their fields.<br />
Totton takes Transactional<br />
Analysis, Gestalt and Rogerian<br />
therapy as his ‘big three’<br />
humanistic therapies, although<br />
he does make passing<br />
reference to others. The series<br />
is tightly structured. Chapter<br />
one is entitled ‘What are the<br />
humanistic therapies?’<br />
Chapter two addresses the<br />
‘strengths’ of humanistic<br />
therapies through the 10<br />
distinguishing features that<br />
Totton identifies. These he<br />
balances in chapter three by<br />
examining 10 ‘weaknesses’.<br />
The final chapter considers<br />
how to move forward.<br />
As might be expected from<br />
this author, he tackles the<br />
social and political aspects<br />
of the subject, and the book<br />
is topical as it addresses the<br />
likely regulation of counsellors<br />
and psychotherapists by the<br />
Health Professions Council,<br />
identifying some particular<br />
problems humanistic<br />
therapies might have with<br />
statutory regulation. Oddly,<br />
there is no mention of the<br />
major role played by employee<br />
assistance programmes in the<br />
commissioning of counselling<br />
and psychotherapy in the UK.<br />
I have not read the other<br />
books in the series. If this<br />
book was read in conjunction<br />
with the others, I suspect<br />
that a broad overview of the<br />
current state of therapy in the<br />
UK would emerge. However,<br />
on its own, it is not obvious<br />
which type of reader is being<br />
addressed. This book is a<br />
curiosity but worth a look.<br />
Louise Guy is a senior accredited<br />
counsellor in private practice<br />
in central Scotland