June 2017 Credit Management magazine

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MORETON SMITH INVESTMENT PAYS DIVIDENDS IN RENEWING CICMQ IT’S been a busy period for Moreton Smith, which has renewed its CICMQ accreditation and retained its mantle as the only debt collection agency to have achieved the standard. The business’ third certification has occurred in the context of a recent acquisition by Marston Holdings. Moreton Smith is an international debt management service provider that offers credit management services worldwide from its central London base and via its partner network. The CICMQ Assessor’s report emphasised the strength of current processes, despite a number of developments following the change in ownership: ‘As expected, there are checks and balances to pick up any issues. The staff are motivated, experienced and strong in international collections.’ John O’Donnell, Managing Director, explains that Moreton Smith is seen as a strategic and solid foothold in international collections for Marston: “The investment in Moreton Smith is continuing, with key CICMQ gives our clients confidence in the quality of our service and is a great way to independently evidence our robust systems and management processes. Marston resources supporting the existing management team to help bring about further process improvements. “Reconciling the process changes with CICMQ standards has added a layer of complexity, but our understanding of the aims that underpin the standard has helped considerably.” he continues. “CICMQ gives our clients confidence in the quality of our service and is a great way to independently evidence our robust systems and management processes.” The Assessor’s report also found a ‘high level of ownership and pride in the achievement of good results for the business and its clients.’ Also noted was Moreton Smith’s recent attainment of the ISO 27001 Information Security Management standard, evidence of its commitment to securely processing client (and end customer) data. “Notwithstanding recent achievements, we are determined not to rest on our laurels and will be supplementing training programmes with CICM training and to further develop professional qualifications.” The investment in Moreton Smith is continuing, with key Marston resources supporting the existing management team to help bring about further process improvements. ‘‘ IN ASCENDANCE We felt CICMQ was a well-suited accreditation to fit the combination of our new business activities, and going through the process has ensured that we are continuing to develop. Our credit policy has been updated and is now robust, and this helps us to better guide our credit control team. Debt recovery solutions provider Ascent Performance Group (Commercial) joins the Best Practice Network with first-time CICMQ accreditation. The accolade follows the business’ acquisition of the commercial debt recovery division of P&A Receivables. “We felt CICMQ was a well-suited accreditation to fit the combination of our new business activities,” Glen Walker, Chief Compliance Officer, explains. “Going through the process has ensured that we are continuing to develop,” he adds. “Our credit policy has been updated and is now robust, and this helps us to better guide our credit control team. “Overall, the process has proven to be worthwhile in benchmarking the firm against other credit control practices, and we plan to continue developing our employees who will benefit from CICM training.” The Assessor’s report explained that the Groups ‘measurement of the collections operation is clear, and client feedback on performance and the service it provides is excellent.’ 14 June 2017 www.cicm.com The Recognised Standard
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Page 1 and 2: CM CREDIT MANAGEMENT JUNE 2017 £10
Page 3 and 4: CONTENTS JUNE 2017 www.cicm.com REG
Page 5 and 6: THE CREDIT CONTROL RECRUITMENT SPEC
Page 7 and 8: NEWS IN BRIEF SUPPLY CHAINS IN DANG
Page 9 and 10: News in Numbers - provided by the M
Page 11 and 12: INSOLVENCY PROPERTY RECEIVERS - A S
Page 13: BENCH PRESS MONEY, MONEY, MONEY We
Page 17 and 18: OPINION INFORMATION AND TRUST Matth
Page 19 and 20: the flexibility required if women h
Page 21 and 22: ACHIEVING THE POSSIBLE Louise Schof
Page 23 and 24: The smooth processes of Working Cap
Page 25 and 26: LEGAL MATTERS "A MARVELLOUS AND VAL
Page 27 and 28: TRADE TALK NEGOTIATING TABLE Lesley
Page 29 and 30: ARGENTINA EMERGES EULER Hermes has
Page 31 and 32: three cases of counsel, of solicito
Page 33 and 34: THE CICM MAGAZINE FOR CONSUMER AND
Page 35 and 36: ecover The Recognised Standard www.
Page 37 and 38: ENFORCEMENT AGENTS TIME TO PROVE YO
Page 39 and 40: .6 .4 s .8 rse Real 0 Estate 1 2 3
Page 41 and 42: In the first of a two-part article
Page 43 and 44: EDUCATION APPRENTICESHIP MYTH BUSTE
Page 45 and 46: LEGAL TRAINING Are you up-to-date w
Page 47 and 48: CICM EDUCATION CONFERENCE 2017 22 J
Page 49 and 50: unlimited credit information for an
Page 51 and 52: THE B2B DEBT RECOVERY SPECIALISTS T
Page 53 and 54: PARTNERS TO TALK TO YOU... Safe’s
Page 55 and 56: BRANCH NEWS 60SECONDS WITH THAMES V
Page 57 and 58: COLLECTIONS ADVISOR PROGRESS YOUR C
Page 59 and 60: Cr£ditWho? CICM Directory of Servi
Page 61 and 62: Cr£ditWho? CICM Directory of Servi
Page 63 and 64: MONTHLY PRIZE CROSSWORD CREDIT CONU

June 2017 Credit Management magazine

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