June 2017 Credit Management magazine

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Cr£ditWho? CICM Directory of Services FOR INFORMATION, OPTIONS AND PRICING PLEASE EMAIL: anthony.cave@cabbell.co.uk Company Watch Centurion House, 37 Jewry Street, LONDON. EC3N 2ER T: +44 (0)20 7043 3300 E: info@companywatch.net W: www.companywatch.net What would happen if one of your key customers failed? Do you rely on company information that is up to 18 months’ old? Company Watch provides a credit management system that’s predicted around 90 percent of company failures. Not only that, our interactive system allows you to input more up-to-date accounts, and to stress-test company financials to generate an instantly updated analysis of a company’s financial health. With a portfolio and email alert system, and a user interface showing 5-year trends along with everything you need to know at a glance, Company Watch is an invaluable resource in the credit management process. CREDIT INFORMATION Graydon UK 66 College Road, 2nd Floor, Hygeia Building, Harrow, Middlesex, HA1 1BE T: +44 (0)208 515 1400 E: customerservices@graydon.co.uk W: www.graydon.co.uk Graydon UK is a specialist in Credit Risk Management and Intelligence, providing access to business information on over 100 million entities across more than 190 countries. Its mission is to convert vast amounts of data from diverse data sources into invaluable information. Based on this, it generates economic, financial and commercial insights that help its customers make better business decisions and ultimately gain competitive advantage. Graydon is owned by Atradius, Coface and Euler Hermes, Europe's leading credit insurance organisations. It offers a comprehensive network of offices and partners worldwide to ensure a seamless service. EFCIS Limited t/as ICBA UK Specialist Trade Credit Insurance Broker The Office, Mill House Farm, Mill Street, Hastingwood, Essex, CM17 9JF T: 01279 437662 E: amoylan@efcis.com W: www.efcis.com EFCIS Limited - Trade Credit Insurance, Debt Collection, Dispute Resolution and Legal action for small/medium & multinational businesses. EFCIS secures limits for clients where the financials alone do not support the full limit. We are tenacious when negotiating settlement of claims, securing full payment for claims and proactively working with our clients in claims avoidance. We are the industry’s only Broker to develop policy compliance software to ensure client’s maximum benefit and protection from the policy. We believe that a well-managed ledger supports business growth within increased profit and an improved return on investment. CREDIT MANAGEMENT SOFTWARE Creditsafe Business Solutions Bryn House, Caerphilly Business Park, Van Rd, Caerphilly, CF83 3GG T: 0292 088 6500. E: ukinfo@creditsafeuk.com W: www.creditsafeuk.com Creditsafe is Europe’s most used supplier of credit & business intelligence. Creditsafe have helped over 60,000 customers across Europe and the USA with a range of products which includes our UK, European and International Company Credit Reports, which reach over 129 countries and 90m companies; customer and supplier Risk Tracker and our 3D Ledger product which has captured over 35 million Trade Payment Data Experiences since its launch in 2012. All of which will help companies manage their exposure to risk, make informed decisions in relation to credit limits whilst looking at how you can identify gaps within your sales ledger to prioritise collections and leverage sales. Top Service Ltd 2&3 Regents Court, Farmoor Lane, Redditch, Worcestershire, B98 0SD T: 0152 750 3990. E: enquiries@top-service.co.uk W: www.top-service.co.uk Top Service is the only credit reference and debt recovery agency to specialise in the UK construction sector. Top Service customers benefit from sector specific information, detailed payment history intelligence and realtime trade references in addition to standard credit information. There are currently 3,000 construction sector companies subscribing to the service, ranging from multi-national organisations to small family firms. The company prides itself on high levels of customer service and does not tie its customers into restrictive contracts. Top Service offers a 25 percent discount to all CICM Members as well as four free credit checks of your choice. BUREAU VAN DIJK Northburgh House, 10 Northburgh Street, London, EC1V 0PP T: +44 (0)20 7549 5000 E: bvd@bvdinfo.com W: www.bvdinfo.com We specialise in company information with extensive company coverage, financial risk metrics and comprehensive corporate structures. Our information helps you make better quality decisions. •Assess financial risk and corporate stability •Get insight on the financial health of individual companies and across your portfolio •Manage your data more efficiently Our Credit Catalyst combines our international, standardised financial data with a bespoke credit platform, so you can work more efficiently, make better quality decisions and spot risk quickly. •Comprehensive coverage of companies across the globe •Standardised reports so you can benchmark and compare companies •Financial strength indicators from a range of providers CREDIT INSURANCE Arthur J. Gallagher Insurance Brokers Limited 7 Floor, Temple Point, 1 Temple Row Birmingham B2 5LG T: 0121 203 3127 W: www.ajginternational.com With the risk of default by customers still a major threat to UK and Global companies there has never been a better time to consider trade credit insurance. Arthur J. Gallagher’s Credit and Surety team, which now includes the 2014 – CICM award winning ‘broker of the year’ team, has considerable experience and market influence and recognises the unique nature of the credit insurance market. Our team of experienced professionals deal with a wide range of businesses, from SME to large corporate and global risks. Please contact us to discuss how a specifically tailored trade credit solution can benefit your business Innovation Software Innovation Software, Innovation House, New Road, Rochester, Kent, ME1 1BG. T: +44 (0)1634 812300 E: jay.inamdar@innovationsoftware.uk.com W: www.creditforceglobal.com Innovation Software are the authors of CreditForce, the leading Collections and Working Capital Management Systems. Our solutions are used in over 26 countries and by over 20 percent of the Top 100 Global Law Firms. Our solutions have optimised Accounts Receivables processes for over 20 years and power Business Intelligence, with functionality to: • improve cash flow • reduce DSO • control risk • automate cash allocation • speed up query resolution • improve customer relationship management • automatically generate intelligent workflows and tasks • manage the entire end-to-end collections cycle. Fully integrated with over 40 leading ERP and Accounting systems, including SAP, Oracle, Microsoft Dynamics and product partners with Thomson Reuters Elite we can deliver on either your own computing infrastructure or through Microsoft Azure’s award winning and secure cloud service.CreditForce remains the choice solution for world class businesses. Book a demonstration by calling T: +44 (0)1634 812 300 or visit www.creditforceglobal.com for more information. Co-pilot Limited 73 Flask Walk, London, NW3 1ET T: +44(0) 20 7813 2182 E: info@co-pilot.co.uk W: www.co-pilot.co.uk Credit Managers who manage large or multiple ledgers have come to realise that they need to use specialist software to achieve or maintain performance improvement – be that risk, collections or both. For many Credit Managers a key question is where to start. How do you examine and evaluate the options? How and when do you start the budgeting process? What are the steps? Co-pilot has advised on credit management software for a number of years. We have good knowledge of the available solutions, what’s good, how they work and what type of solution best fits given situations. We combine this with considerable experience of credit management Best Practice so that you can pull everything together into one place and achieve a flexible and sustainable position going forward. We work with you through a structured evaluation process which is designed to enable you to have a clear view of what you can achieve going forward, what is practicable, the business case implications, the preferred supplier(s) and what the implementation process would sensibly look like (in our opinion, there is no such thing as “Plug and play”). 60 June 2017 www.cicm.com The Recognised Standard
Cr£ditWho? CICM Directory of Services FOR INFORMATION, OPTIONS AND PRICING PLEASE EMAIL: anthony.cave@cabbell.co.uk Prof. Schumann GmbH innovative information systems Weender Landstr. 23, 37130 Göttingen, Germany T: +49 551 38315 0 F: +49 551 38315 20 E: info@prof-schumann.de W: www.prof-schumann.de Our Credit Application Manager (CAM) is a leading credit risk management solution for major corporations, as well as insurance, factoring and leasing companies. In their daily work, CAM allows credit and sales managers to call up all the available information about a customer or risk in a few seconds for decision support: realtime data from wherever they are. CAM keeps an eye on customers whose payment behaviour stands out or who have overdue invoices! CAM provides an up-to-date forecast of customers’ payments. Additionally, CAM has automated interfaces for connecting to leading suppliers of company credit data, payment record pools and commercial credit insurers. The system is characterised by its great flexibility. We have years of experience in consulting and software support for accounts receivable management. Safe Computing Limited 20, Freeschool Lane, Leicester, LE1 4FY T: 0844 583 2134 E: info@safecomputing.co.uk W: www.safe-financials.co.uk Designed to manage your customer credit accounts effectively, Safe Credit Control enables your credit management team to: • Improve cash flow • Reduce debtor days • Increase customer service • Cut the cost of cash collection • Eliminate manual processes • Speed up the query resolution process Safe’s unique approach is centred on changing the perception of the credit control function from a series of reactive processes to proactive ones. Credit controllers are traditionally regarded as an essential element in business to chase late payments and respond to customer queries. Safe Credit Control has taken the concepts of customer relationship management (CRM) and applied it to the credit control function, providing a softer, service orientated team of customer service representatives. Credica Ltd Building 168, Maxell Avenue, Harwell Oxford, Oxon. OX11 0QT T: 01235 856400 E: info@credica.co.uk W: www.credica.co.uk Our highly configurable and extremely cost effective Collections and Query Management System has been designed with three goals in mind: • To improve your cashflow • To reduce your cost to collect • To provide meaningful analysis of your business Evolving over 15 years and driven by the input of 1000s of Credit Professionals across the UK and Europe, our system is successfully providing significant and measurable benefits for our diverse portfolio of clients. We would love to hear from you if you feel you would benefit from our ‘no nonsense’ and human approach to computer software. STA International 3rd Floor, Colman House, King Street , Maidstone , ME14 1DN T: +44(0)844 324 0660. E: enquiries@staonline.com W: www.stainternational.com GETTING BUSINESS PAID STA is an award winning B2B and B2C debt collection, confidential credit control and tracing supplier. ISO9001 quality accredited, and with the CSAs Collector Accreditation Initiative, duty-of-care is as important to us as it is to you. Specialising in international debt, in the past 12 months we’ve collected from 146 countries worldwide. “Your Debts Online” gives you transparent access to our collection success and detailed management information, keeping you in control of your account. We look forward to getting your business paid. Tinubu Square UK Holland House, 4 Bury Street, London EC3A 5AW T: +44 (0)207 469 2577 E: uksales@tinubu.com W: www.tinubu.com Tinubu Square offers companies across the world the appropriate SaaS platform solutions and services to significantly reduce their exposure to risk, and their financial, operational and technical costs. Easy to implement, our solutions provide an accurate picture of a customers’ financial health through the entire order-to-cash cycle, improve cash flow, and facilitate control of risk across the organization whether group-wide or locally. Founded in 2000, Tinubu Square is an award winning expert in the trade credit insurance industry, with offices in Paris, London, New York, Montreal and Singapore. Some of the largest multinational corporations, credit insurers and receivables financing organizations depend on Tinubu to provide them with the means to drive greater trade credit risk efficiency. Data Interconnect Ltd Unit 7, Radcot Estate, 7 Park Rd, Faringdon, Oxfordshire. SN7 7BP T: +44 (0) 1367 245777 F: +44 (0) 1367 240011 E: sales@datainterconnect.co.uk W: www.datainterconnect.com Data Interconnect provides integrated e-billing and collection solutions via its document delivery web portal, WebSend. By providing improved Customer Experience and Customer Satisfaction, with enhanced levels of communication between both parties, we can substantially speed up your collection processes. Rimilia Corbett House, Westonhall Road, Bromsgrove, B60 4AL T: +44 (0)1527 872123 E: enquiries@rimilia.com W: www.rimilia.com Rimilia excels in the design, development and implementation of Intelligent Finance Solutions that drive value from existing manually intensive finance processes associated with accounts receivable, cash allocation, credit management, bank reconciliation and cash forecasting. Based in the heart of the UK, our operations extend to Europe, USA and Asia. Experienced in the field of technology and accounting, our approach to business revolves around integrity and enabling organisations to unlock their full potential though innovation. Rimilia is proud to be a leading innovative supplier of finance solutions that make a positive change to the blue chip clients it supplies. HighRadius T: +44 7399 406889 E: gwyn.roberts@highradius.com W: www.highradius.com HighRadius is the leading provider of Integrated Receivables solutions for automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. The Integrated Receivables suite is delivered as a software-as-aservice (SaaS). HighRadius also offers SAP-certified Accelerators for SAP S/4HANA Finance Receivables Management, enabling large enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year. DATA AND ANALYTICS Dun & Bradstreet Marlow International, Parkway Marlow Buckinghamshire SL7 1AJ Telephone: (0800) 001-234 Website: www.dnb.co.uk Dun & Bradstreet grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect our customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Whether your customer portfolio spans a city, a country or the globe, Dun & Bradstreet delivers the data, analytics and insight to grow your most profitable relationships and navigate credit risk. By combining your insights with our own, Dun & Bradstreet facilitates a global, unified view of your customer relationships across credit and collections. The Recognised Standard www.cicm.com June 2017 61
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CM CREDIT MANAGEMENT JUNE 2017 £10
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CONTENTS JUNE 2017 www.cicm.com REG
Page 5 and 6:
THE CREDIT CONTROL RECRUITMENT SPEC
Page 7 and 8:
NEWS IN BRIEF SUPPLY CHAINS IN DANG
Page 9 and 10: News in Numbers - provided by the M
Page 11 and 12: INSOLVENCY PROPERTY RECEIVERS - A S
Page 13 and 14: BENCH PRESS MONEY, MONEY, MONEY We
Page 15 and 16: Notall Robots arebuilt thesame! Man
Page 17 and 18: OPINION INFORMATION AND TRUST Matth
Page 19 and 20: the flexibility required if women h
Page 21 and 22: ACHIEVING THE POSSIBLE Louise Schof
Page 23 and 24: The smooth processes of Working Cap
Page 25 and 26: LEGAL MATTERS "A MARVELLOUS AND VAL
Page 27 and 28: TRADE TALK NEGOTIATING TABLE Lesley
Page 29 and 30: ARGENTINA EMERGES EULER Hermes has
Page 31 and 32: three cases of counsel, of solicito
Page 33 and 34: THE CICM MAGAZINE FOR CONSUMER AND
Page 35 and 36: ecover The Recognised Standard www.
Page 37 and 38: ENFORCEMENT AGENTS TIME TO PROVE YO
Page 39 and 40: .6 .4 s .8 rse Real 0 Estate 1 2 3
Page 41 and 42: In the first of a two-part article
Page 43 and 44: EDUCATION APPRENTICESHIP MYTH BUSTE
Page 45 and 46: LEGAL TRAINING Are you up-to-date w
Page 47 and 48: CICM EDUCATION CONFERENCE 2017 22 J
Page 49 and 50: unlimited credit information for an
Page 51 and 52: THE B2B DEBT RECOVERY SPECIALISTS T
Page 53 and 54: PARTNERS TO TALK TO YOU... Safe’s
Page 55 and 56: BRANCH NEWS 60SECONDS WITH THAMES V
Page 57 and 58: COLLECTIONS ADVISOR PROGRESS YOUR C
Page 59: Cr£ditWho? CICM Directory of Servi
Page 63 and 64: MONTHLY PRIZE CROSSWORD CREDIT CONU
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June 2017 Credit Management magazine

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