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MDP1 london 17 7 17 ppt

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16 Indicators of Readiness for Change<br />

• Support from a senior level<br />

• All levels of management<br />

committed<br />

• A culture of managed risk<br />

taking<br />

• Encouragement and reward<br />

for improvement<br />

• Articulation of the need for<br />

change<br />

• Clear vision of a positive future<br />

• Specific performance<br />

measures<br />

• Integration of effort<br />

• Benchmark against ‘world class’<br />

• All employees understand<br />

customer needs<br />

• Reward for innovation and root<br />

cause solutions<br />

• Organisation is flexible and<br />

cooperative<br />

• Effective communication at all<br />

levels<br />

• Track record of implementing<br />

change<br />

• Employees take personal<br />

responsibility<br />

• Decisions made quickly

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