ETX-10829_Etex-AR2017_WEB_2018_DEF2 (2)

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About Etex
Our stakeholders
Etex Annual Report 2017
About Etex
Our stakeholders
Our stakeholders
From our shareholders and employees to our suppliers and customers,
neighbours and trade unions: our stakeholders are the reason why we do what we
do and strive to do it well. Our stakeholders help us determine the steps we take
towards creating a sustainable future. Our aim is to provide them with reliable and
relevant insights into the workings of Etex.
Who’s who?
Numerous people and
organisations have a vested
interest in Etex, each with their
own expectations. To meet
these, we have a defined set
of commitments to our various
stakeholders.
External stakeholders
Our commitment?
To build and nurture
sustainable relationships the
most diligent way possible.
Who?
Architects, builders and
building firms, distributors,
contractors, installers,
homeowners and specifiers.
Commercial stakeholders
Who?
Local communities, NGOs,
suppliers and the media.
Our commitment?
To cater to their needs with a
technically and aesthetically
superior offering, and empower
them in creating the shelter
that fits them best.
Who?
Shareholders, investors and
financial institutions.
Financial stakeholders
Our commitment?
To strike a balance between
sustainable growth and profit.
Who?
Current and retired employees,
job seekers, senior leaders and
trade unions.
Our commitment?
To keep them safe, foster
dialogue and help them grow
professionally, personally and in
terms of leadership.
Internal stakeholders
Keeping our stakeholders
up to date
At Etex, we aim to inform and engage
in dialogue with our audiences in a
transparent, meaningful way. We do this
via several communication channels.
Financial stakeholders
Our shareholders are invited to Etex’s
annual shareholders’ meeting to get the
latest insights on the results and workings
of our company. Twice a year, we hold an
information forum for our banking partners.
Customers
Worldwide, our local businesses inform
and interact with customers and suppliers
and provide them with tailored content.
Our largest suppliers are kept informed by
our purchasing team at group level.
To give just one example of a local
customer interaction initiative, our
Innovation and Technology Centres
hold annual Innovation Days in Avignon
and Tisselt. In 2017, over 120 customers
gathered there to share ideas on how Etex
can innovate in line with their needs.
Employees
Our local companies have communication
channels and employee representation
structures in place to keep our employees
up to date and ensure two-way
information flows.
At group level, we get in touch with our
employees through our intranet platform
espresso and our printed magazine Etex
World. The magazine is translated into
12 different languages to inform our
14,510 employees in 42 countries.
Senior leaders
To align on our strategic approach, goals
and priorities, Etex’s senior managers from
around the globe gather once a year and
hold regular online meetings. This enables
them to cascade important messages to
their teams and throughout the organisation.
Local communities
We are confident that our local companies
are best equipped to communicate
openly with the communities in which
they are present. We strive to empower
them in organising charitable actions and
fundraisers, projects to improve housing
and working conditions and scholarship
initiatives, to name a few.
In addition, Etex is an official partner of
Selavip, an international NGO that supports
housing projects for the poor in Africa, Asia
and Latin America.
The media
Local press contacts are kept informed
by our companies in the field. Belgian
journalists receive information from Etex’s
corporate communication team.
Corporate
communication of
global proportions
To keep all our stakeholders
informed on the latest news about
Etex and its worldwide companies,
we regularly update our corporate
website at www.etexgroup.com.
There is ample time for questions
and feedback during meetings and
events, and via info@etexgroup.com.
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