MBR_ISSUE 42_LowRes

CORPORATE INTERVIEW OF THE MONTH
Malta Business Review
Thierry Hebert, Managing Director, RCI Insurance Ltd
we decided we are quite happy to rent
our own offices in at Mercury Tower, in a
banking environment, which means a lot to
us in terms of safety, security and respect
of regulations. Secondly, we invested a lot
in the equipment of these offices and the
technology to ensure that both the people
who will come to visit us feel welcome in a
professional environment, as well as for our
staff where we tried creating an ambience
facilitating the teamwork on one side, and
enhancing the digital activities, which is one
of the objectives we are working on.
MBR: What about the company growth and
product development of RCI and Outlook
Coop?
TH: We are experiencing constant growth
since we were established nine years ago. We
are well established in four major markets,
being France, Germany, Italy and Spain.
We are now starting a phase where we are
expanding in several European countries,
which will not be of the same importance in
terms of volumes, however more prominent
in terms of the services we want to offer to
these countries on one side, seeking to try
and expand our range of products in other
type of insurances, which mainly service retail
customers. Again, now we want to launch
new products for corporate customers and
we are looking at new insurance products
which represent new activities. We have here
up to fifty five workers in total and with new
customer service products in the pipeline, this
workforce will increase in the near future.
MBR: Can you describe the structure of the
HR element at RCI?
TH: In Malta we need the best people and
we are trying to have the best people to join
the company. We are happy to have sourced
insurance experts, which are fundamental
toward the structure of our work objectives.
We also want to hire talented people who
can speak several European languages. Today,
in our company we have eleven different
nationalities Half of our staff are Maltese,
and the rest from ten different European
nationalities. We need to have French and
German speaking staff, and also be able to
answer questions in the mother language to
our valued customers. MBR
All rights reserved - Copyright 2018
About RCI Insurance Ltd
(RCI Insurance Ltd and RCI Life Ltd are two
Maltese insurance companies created in
December 2008 in Malta. Shareholders are
RCI Bank and Services, an ECB regulated
Bank, 100% owned by Renault SA, the French
car manufacturing company. The activity of
these two companies consists in selling and
managing mainly financial insurances for the
customers of the Renault Nissan Mitsubishi
Alliance, who buy their cars through
financing services. The insurance protects
the customers against any risk of death,
temporary invalidity or unemployment.
Using the European passport facilities, RCI
Insurance Ltd and RCI Life, trade in France,
Germany, Italy and Spain, with plans to
expand operations to other European
countries in the future. Total assets under
management reached 330M€ in 2017 and
make our insurance group one of the most
significant insurance groups in Malta.)
www.maltabusinessreview.net
19