P Power-on & Boot-u Service p (Non-Te e Descrip echnical D ... - Dell

SService
SKU Us
See Append dix A
SService
Ove erview
KKey
Service e Steps
<strong>Power</strong>-on P & Boot-up
(Non-Te echnical DDesktop/NNotebook
Setup)
This service e provides for basic b set-up of a new Dell des sktop or noteboook
computer ( (the “system” oor
“Supported PProduct”
or
“Supported Products”) at the
Customer’s s site (the “Serv vice” or “Servicces”)
as set fortth
more specifically
in this Seervice
Description. . This Service includes the fo ollowing:
• Connec ct all peripherals
(keyboard, monitor, m mouse e, etc.) including
network cablle
(if applicablee)
to Desktop/NNotebook.
• <strong>Power</strong> up the system and bring it up p to the installed d operating sysstem
• Escalat te to Dell for re eplacement of any a item damag ged in shipmennt.
If any error ooccurs,
contacct
Dell for furtheer
troubles shooting.
• Remove
all installation
packaging to o a customer-de esignated areaa
within the immmediate
installaation
location oor
arrange
with the e Customer for Customer rem moval.
This Service e will be provided
during norm mal Dell busine ess hours Mondday
through Friiday
(8:00am too
6:00pm Custtomer
local
time) unless s specified othe erwise in Appendix
B. Any services
beyond normal Dell buusiness
hours wwill
be reflectedd
on the
Customer's invoice. No se ervice activities s shall take plac ce during locall,
state and/or ccountry
holidayys
unless otherr
arrangemen nts have been made m through the t sales team m.
On-site Act tivities perform med by the De ell Service Pro ovider:
• Verify receipt r and con ndition of all box xes and compo onents.
• Verify the
availability of o customer-pro ovided physica al site and powwer.
• Unpack k systems and components.
• Verify product p service e tag #’s (serial number) matc ch shipping list.
• Set-up and connect all
peripherals (k keyboard, mon nitor, mouse, ettc.)
including network
cable (iif
applicable) too
Desktop/Notebook.
• System m will be powere ed on and brou ught up to the installed
operatting
system
• Escalat te to Dell for re eplacement of any a item damag ged in shipmennt.
If any error occurs, contacct
Dell for further
troubles shooting.
• Remove
all installation
packaging to o a customer-de esignated areaa
within the immmediate
installaation
location oor
arrange
with the e Customer for Customer rem moval.
• Provide e acceptance documentation
d
to Customer and
obtain Custtomer
signaturee.
NNot
Include ed with this s Service
Service e Descripption
• De-insta allation or re-ins stallation of any y existing hardware.
• De-insta allation or re-ins stallation of any y software app plications.
• Installation
of any product
external to the Desktop/ Notebook, N Netwwork
cabling (eexcluding
cablee
from system tto
network
jack) or any a other envir ronmental or po ower related ac ctivities.
• Any activities
related to o network infrastructure
config guration or trouubleshooting.
• Installati ion of any netw worked peripheral
device.
• Any reco overy or transfe er of data, inclu uding disaster recovery. r
• Re-configuring/re-mapping
existing wireless w keyboa ards and/or wire reless mice.
• Transfer rring applications
or scripting for application installations att
the desktop.
©2010 Dell In nc.
<strong>Power</strong>-on & Boot-up B (Non-Technical
Notebook/Desktop
Setup p) v1.0 1-Novemmber
2010
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• Customi izing of the new w system, inclu uding the deskt top, icons, foldeers,
backgrounnds,
screensavers
and applicaations
except as a expressly sta ated in this Ser rvice Descriptio on.
• Troubles shooting applic cations, applica ation compatibility
issues, or vviruses.
• Warranty
Service or su upport for third party systems or applicationss.
• Any activities
other tha an those specifically
noted in this t Service Deescription.
CCustomer’s
s Responsi ibilities
• Authority
to Grant Ac ccess. Custom mer represents and warrants tthat
it has obtaained
permissioon
for both Cusstomer
and
Dell to access a and use e the Supported d Product, the data d on it, and all hardware aand
software coomponents
inclluded
in it,
for the purpose p of prov viding these Se ervices. If Cust tomer does nott
already have that permission,
it is Customer's
responsibility
to obtain it, at Custome er's expense, be efore Customeer
asks Dell to pperform
these SServices.
• Coopera ate with Phon ne Analyst and d On-site Tech hnician. Custoomer
agrees too
cooperate withh
and follow the
instructio ons given by Dell D phone analyst
and its on-s site technicianss.
Experience shows that moost
system probblems
and
errors ca an be corrected d over the phon ne as a result of o close cooperration
betweenn
the user and tthe
analyst or ttechnician.
• Support ted Releases. Customer mu ust maintain sof ftware and Suppported
Producct(s)
at Dell-speecified
minimum
release
levels or r configurations s as specified on o <strong>Power</strong>Link for f Dell | EMC SStorage
or as sspecified
on wwww.support.dell.com
for
Supporte ed Products. Customer C must t also ensure in nstallation of reemedial
replaceement
parts, paatches,
softwarre
updates
or subse equent releases
as directed by b Dell in order to keep the Suupport
System( (s) eligible for tthis
Service.
• Third Pa arty Warrantie es. These Serv vices may requ uire Dell to acceess
hardware oor
software thaat
is not manufaactured
by
Dell. So ome manufactu urers' warrantie es may become e void if Dell or r anyone else oother
than the mmanufacturer
wworks
on the
hardwar re or software. It is Customer r's responsibility
to ensure thaat
Dell's performmance
of Serviices
will not afffect
such
warranties
or, if it does s, that the effec ct will be acceptable
to Custommer.
DELL DOOES
NOT TAKE
RESPONSIBBILITY
FOR
THIRD PARTY P WARR RANTIES OR FOR
ANY EFFE ECT THAT THEE
DELL SERVICES
MAY HAAVE
ON THOSEE
WARRA ANTIES.
• On-Site Obligations. Where Service es require on-s site performancce,
Customer mmust
provide freee,
safe and suufficient
access to t Customer's facilities f and th he Supported Product(s). P Suffficient
access includes amplee
working spacce,
electricit ty, and a local telephone t line. A monitor or display, a mouuse
(or pointingg
device), and kkeyboard
must also be
provided d (at NO cost to o Dell), if the sy ystem does not t already includde
these items.
• Place the
product in the
immediate area
in which it is to be installeed.
• Ensure that t sufficient cabling c and ele ectrical power outlets o are available.
• Make all
necessary sys stem naming in nstructions ava ailable to Dell.
• During the
on-site insta allation:
• Ensure that t any existin ng peripherals are a installed an nd fully functionnal.
CCustomer
Data D Backu up Responsibilities
Complete a backup of all existing e data an nd programs on
all affected ssystems
prior too
the delivery oof
this Service. DELL
WILL HAVE E NO LIABILITY Y FOR LOSS OR O RECOVER RY OF DATA OOR
PROGRAMSS
or loss of usee
of system(s) arising out
of the servic ces or support or any act or omission,
includ ding negligencee,
by Dell or a tthird-party
servvice
provider.
Terms
& Co onditions Overview O
This agreem ment ("Agreeme ent" Or "Servic ce Description") ) is made betwween
the custommer
("you" Or " "Customer") annd
the Dell
entity indent tified on Customer's
invoice. In instances where
Customerr
purchased this
Service through
a reseller oor
distributor, final f prices and d terms and con nditions of sale e will be as agreeed
between CCustomer
and tthe
third party ffrom
which
Customer makes m such pur rchases; howev ver, the terms set s forth hereinn
are applicablee
to your use oof
the Service aand
the
performance e of Services by b Dell. By purc chasing these Services S (as deefined
herein) ffrom
Dell, Custtomer
agrees to
be bound
by all terms and conditions s set forth in this
document. Customer C agreees
that renewinng,
modifying, eextending
or coontinuing
to
utilize the Services
beyond d the initial term m is subject to the then-currennt
Service Desscription
availabble
for review aat
www.Dell.co om/ServiceCon ntracts.
This Service e is provided pursuant
to Cus stomer's separa ate signed masster
services aggreement
with Dell or, in the aabsence
of
such agreem ment, Dell's sta andard Custom mer Master Serv vices Agreemeent
("CMSA"), wwhich
can be oobtained
at
www.Dell.co om/ServiceCon ntracts and inco orporated by re eference in its eentirety
herein. .
©2010 Dell In nc.
<strong>Power</strong>-on & Boot-up B (Non-Technical
Notebook/Desktop
Setup p) v1.0 1-Novemmber
2010
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Immportant
Additional A Informatio I n
A. Assignment.
Dell may assign a this Serv vice and/or Ser rvice Descriptioon
to qualified tthird
party servvice
providers.
B. Cancellation.
Subject to o the applicable e product and services s return policy for Custtomer's
geograaphic
location, Customer
may termin nate this Servic ce within a defin ned number of days of Customer's
receipt oof
the Supporteed
Product by pproviding
Dell with written w notice of cancellation. If Customer ca ancels this Servvice
within thatt
period, Dell wwill
send Custommer
a full
refund less s the costs of support
claims, if any, made under
this Serviice
Descriptionn.
However, if tthat
period hass
transpired
since Custo omer's receipt of the Supported
Product, Cu ustomer may not
cancel this SService
exceptt
as provided byy
an
applicable state/country/p province law wh hich may not be
varied by agrreement.
Deell
may cancel this Service at t any time durin ng the Service term for any off
the following reasons:
• Cus stomer fails to pay p the total pr rice for this Ser rvice in accordaance
with the invoice
terms;
• Cus stomer refuses to cooperate with w the assistin ng analyst or oon-site
techniciaan;
or
• Cus stomer fails to abide a by all of the t terms and conditions set forth in this Seervice
Description.
If Dell cancels th his Service, Dell
will send Cus stomer written notice of canceellation
at the aaddress
indicatted
on Customeer's
invoice.
Thhe
notice will in nclude the reas son for cancella ation and the effective
date off
cancellation, wwhich
will be not
less than ten
(10) days
froom
the date De ell sends notice e of cancellation
to Customer,
unless state law
requires other
cancellatioon
provisions thhat
may not
byy
varied by agreement.
IF DE ELL CANCELS S THIS SERVIC CE PURSUANTT
TO THIS PARRAGRAPH,
CUUSTOMER
SHHALL
NOT
BEE
ENTITLED TO T ANY REFUND
OF FEES PAID P OR DUE TO DELL.
C. Support Limitations.
De ell is not liable for any failure or delay in perrformance
due to any cause bbeyond
its conttrol.
Service ext tends only to uses
for which the t Supported Product was designed.
D. Service Pa arts Ownership.
All Dell serv vice parts remo oved from the SSupported
Product
and returnned
to Dell beccome
the
property of f Dell. Custome er must pay De ell at the curren nt retail price(s)
for any servicce
parts removved
from the Syystem
and
retained by y Customer (ex xcept for hard drives d from systems
covered bby
Keep Your Hard Drive serrvice)
if Custommer
has
received re eplacement par rts from Dell. Dell D uses new and a reconditionned
parts madee
by various manufacturers
inn
performing warranty repairs.
E. Optional Services. S Optional
services (including ( point t-of-need suppoort,
installationn,
consulting, mmanaged,
and
professiona al, support or tr raining services)
may be avai ilable for purchhase
from Dell aand
will vary byy
Customer loccation.
Optional se ervices may req quire a separat te agreement with w Dell. In thee
absence of ssuch
agreemennt,
optional servvices
are
provided pu ursuant to this Agreement.
F. Term and Renewal. Cus stomer will rece eive Services for f the term inddicated
on Custtomer's
Dell invvoice.
Prior to the
expiration of o the service term,
Customer r may be entitle ed to extend thhe
term dependding
on availabble
options thenn
in effect
and in acco ordance with Dell's D then-curre ent procedures.
In addition, Dell may, at its opti ion, propose to o renew this Se ervice by sendinng
Customer aan
invoice to renew
the Servicces.
Cuustomer
may, at a its option (where
permitted by law), agree e to such renewwal
of the Servvices
by paying such invoice bby
the due
daate.
Payment of o renewal invo oices shall indic cate Customer' 's agreement too
extend the teerm
of this Servvice.
By renewwing
this
Seervice,
Custom mer agrees that the then-curre ent terms will ap pply to the reneewal
period. Iff
Customer eleccts
not to pay a renewal
invvoice,
Services s will be discon ntinued as of th he expiration da ate set forth onn
the original orr
last paid Custtomer
invoice.
G. Geographic
Limitations s & Relocation n. This Service e will be deliverred
to the site(ss)
indicated on the Customer's
invoice.
This Servic ce is not available
at all locatio ons. Service options, o includinng
service leveels,
technical suupport
hours and
onsite
response ti imes will vary by b geography and a certain options
may not bbe
available forr
purchase in CCustomer's
locaation.
Dell's
obligation to t supply the Services
to reloc cated Supporte ed Products is subject to locaal
service availaability
and mayy
be subject
to additiona al fees, and to inspection and d recertification of the relocateed
Supported PProducts
at Dell's
then currennt
time and
materials consulting c rates s. Customer will w provide Dell with sufficient and safe access
to Customeer's
facilities at no cost to
Dell for Dell
to fulfill Dell's s obligations.
©2010 Dell In nc.
<strong>Power</strong>-on & Boot-up B (Non-Technical
Notebook/Desktop
Setup p) v1.0 1-Novemmber
2010
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SKU
68316054
68316053
Description
<strong>Power</strong>-on & Bo oot-up (Non-Tech hnical Desktop/N Notebook Setup) – For VOSTRO Desktop
<strong>Power</strong>-on & Bo oot-up (Non-Tech hnical Desktop/N Notebook Setup) – For VOSTRO Notebook
� Available
in Singapore, Malaysia and Thailand T
Appendix
A
Serv vice SKUss
APJ A POS SKUU
©2010 Dell In nc.
<strong>Power</strong>-on & Boot-up B (Non-Technical
Notebook/Desktop
Setup p) v1.0 1-Novemmber
2010
PPartner
DSP
DSP
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Country y
Appendix
B
Exce eptions to Dell Businness
Houurs
St. Kitts, St. Lucia, St. Vincent,
Trinidad, Virgin Islands, Rest R of English sppeaking
Caribbeaan
7:000
AM to 4:00 PMM
Barbado os, Bahamas, Belize,
Costa Rica, El Salvador, Gran
Cayman, Guaatemala,
Hondurras,
Jamaica a, Panama, Puert to Rico, Rep. Dominicana,
Surina ame, Turks and CCaicos
8:000
AM to 5:00 PMM
Australia a, Bermuda, Chin na, Haiti, Hong Kong, K Japan, Kor rea, Malaysia, Neetherland
Antilless,
New
Zealand,
Singapore, Taiw wan, Thailand
9:000
AM to 5:00 PMM
Argentina,
India, Paragua ay, Uruguay
9:000
AM to 6:00 PMM
Bolivia, Chile C
9:000
AM to 7:00 PMM
©2010 Dell In nc.
<strong>Power</strong>-on & Boot-up B (Non-Technical
Notebook/Desktop
Setup p) v1.0 1-Novemmber
2010
Dell Business Hourrs
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