Annual Review 2017-18

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Repairs We want our tenants to feel proud of their homes. Our dedicated staff and contractors are committed to delivering ahigh quality repairs service. 7,420 3,261 19,556 Emergency Repairs Urgent Repairs Non-Urgent Repairs 90 % 99.99 % Gas Safe Homes 98% Tenant satisfaction with the latest repair completed at their home Overall Tenant satisfaction with our repairs and maintenance service 22 |MAKING ADIFFERENCE
Tenant satisfaction We have seen an increase in satisfaction levels over the last year. 97% 91% TRUST US would recommend us to family and friends 93% say our rent provides value for money 84% satisfaction with the way we deal with anti-social behaviour* 83% say we listen and acton tenant views 92% neighbourhood satisfaction Quality of 94 % their home 90% say we provide the service customers expect *550 surveys from July 2017 to March 2018 (*181 surveys) 94% overall service satisfaction OUR ANNUAL REVIEW APRIL 2017 -MARCH 2018 |23
Page 1 and 2: OUR ANNUAL REVIEW APRIL 2017 -MARCH
Page 3 and 4: We launched our new Corporate Plan
Page 5 and 6: Our highlights OUR ANNUAL REVIEW AP
Page 7 and 8: Our highlights OUR ANNUAL REVIEW AP
Page 9 and 10: Our highlights and experience to he
Page 11 and 12: Our highlights Corporate Health Sta
Page 13 and 14: Our highlights Five apprentices sec
Page 15 and 16: Our highlights Pledging to end ment
Page 17 and 18: Our highlights Angela Lewis, from Y
Page 19 and 20: Our highlights Our Transport Manage
Page 21: Community reinvestment Using the We
Page 25 and 26: “They are the only people who hel
Page 27 and 28: Delivering our Offer Document Promi
Page 29 and 30: Focus on our future During the year
Page 31 and 32: • Reviewing and streamlining proc
Page 33 and 34: Sonia Reynolds Council Nominee Pete
Page 35 and 36: OUR ANNUAL REVIEW APRIL 2017 -MARCH

Annual Review 2017-18

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