24.12.2018 Views

PSIJanuary2019

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

streams from service contracts, service works,<br />

upgrades and call outs.<br />

Sustainable competitive<br />

advantage<br />

Warren Buffett is famous for investing in<br />

companies that have a protective 'moat' – a<br />

clear point of differentiation. The deeper and<br />

wider the ‘moat’, the harder it is for competitors<br />

to compete. Think how you can increase the<br />

differentiated value you bring your customers<br />

and how you can differentiate your service<br />

offering.<br />

Customer satisfaction<br />

The extent to which your customers are<br />

satisfied, and your ability to assess customer<br />

satisfaction in a consistent and rigorous way, is<br />

very important to acquirers. Contract attrition<br />

levels and the age of your debtors are important<br />

indicators of customer satisfaction. Consider<br />

putting in place an objective way of regularly<br />

measuring the satisfaction of your customers<br />

such as a customer survey.<br />

Lack of dependence on owners<br />

To be valuable to an acquirer, your business<br />

must be able to succeed and grow without the<br />

business owners being at the hub and driving all<br />

key activities. Work on systemising your<br />

business and developing a high performing<br />

management team that can operate without the<br />

owners being present on a day to day basis.<br />

As a security installer, if you would like to<br />

develop a business that is saleable and attracts<br />

a higher price, consider these eight drivers of<br />

saleability and what actions you need to take to<br />

achieve the best value for the many years you<br />

have invested in your business.<br />

Jim Rathbone is the Managing<br />

Director of Rathbone Results.<br />

Contact him at<br />

jim@rathboneresults.com<br />

Access<br />

Control<br />

Intruder<br />

Alarm<br />

Automation<br />

Multiple<br />

Devices<br />

No Software<br />

Required<br />

Easy Setup<br />

with Checklist<br />

Prompts<br />

INTEGRATED<br />

SECURITY<br />

Send IP Alarms<br />

via Multipath-IP<br />

Network<br />

T: +44 845 470 5000<br />

E: ireurope@innerrange.co.uk<br />

innerrange.co.uk<br />

POWERFUL WEB BASED CONTROLLER<br />

SIMPLE & EASY INSTALLATION

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!