The Garage 288

News 06
Motor Ombudsman
Upgrades Website
The Motor Ombudsman,
the automotive
dispute resolution
provider, is pleased
to announce that
it has upgraded its website
with the unveiling of its new
Knowledge Base (TheMotorOmbudsman.org/knowledge-base).
The introduction
of the online tool comes as
part of the body’s commitment
to make it quicker and
simpler for motorists to resolve
their queries and complaints
in relation to buying
and running a car.
The user-friendly resource
can be accessed using the
“Find an answer” button at
the top of any page of the
website, and for ease of navigation,
the content within
the Knowledge Base has
been categorised by each of
The Motor Ombudsman’s
four Chartered Trading
Standards Institute (CTSI)-
approved Motor Industry
Codes of Practice, spanning
sales to servicing, and by vehicle
ownership.
The questions and answers
listed within each of the sections
have been compiled by
the body’s ombudsman and
adjudicators according to the
common trends which they
have seen in consumer contacts
and disputes.
Subjects included on the
Knowledge Base range from
what to do in the event of
vehicle damage whilst in the
care of a business, and the
requirements for rejecting a
car, to topics such as whether
diagnostics work should
be paid for under an extended
warranty policy, and
how to find out if a specific
vehicle is affected by a safety
recall. After reading any of
the articles, website visitors
are able to rate the content,
and submit suggestions by e-
mail for other questions that
they feel could be addressed
by The Motor Ombudsman.
Going forward, the Knowledge
Base will continue to be
expanded to ensure that it
meets the needs of consumers,
and that it reflects some
of the main issues being
highlighted in the industry.
Bill Fennell, Chief Ombudsman
and Managing Director
of The Motor Ombudsman,
said: “We are continually
looking at new and innovative
ways to make the process
of providing readily available
information, and resolving
disputes between customers
and a business, as fast and
as simple as possible. With
our organisation being at
the forefront of the automotive
sector, we are able to see
first-hand the areas that are
causing the greatest concern
for consumers under each of
our Codes of Practice. This
then serves as a useful base
to create accessible guidance
for motorists and to inform
them as to how best to solve
their issue. We are expecting
the Knowledge Base to be an
extremely popular addition
to our website.”
To access The Motor
Ombudsman’s Knowledge
Base, visit:
www.TheMotorOmbudsman.
org/knowledge-base.
Delphi Technologies collaborates with TomTom on Intelligent Driving
Delphi Technologies PLC, a leading
advanced automotive propulsion
solutions provider, today announces
a collaboration with TomTom, a
leader in navigation, traffic and
map products. The two companies
will collaborate on electronic and
software applications designed
to further optimize vehicle fuel
efficiency and emissions through the
use of real-time mapping data.
Delphi’s Intelligent Driving
controls will use real-time
mapping data to predict changing
driving conditions, such as route
infrastructure and topography,
traffic congestion and weather,
which will improve fuel efficiency,
reduce emissions, and shorten
commute times.
Mary Gustanski, chief technology
officer, Delphi Technologies said
“Smart propulsion solutions are the
next logical step in transportation.
Our collaboration with TomTom will
help us to find new opportunities to
integrate more information about a
driver’s route, in order to enhance
our proprietary Intelligent Driving
controls and allow vehicles to drive
better, cleaner and further.”
Delphi Technologies’ portfolio of
new intelligent connected solutions
brings vehicles to life. Data enabled
by automated and connected
technologies improves propulsion
efficiency, safety and range of all
vehicles to create a future of smarter
vehicles.
6 News.indd 1 14/01/2019 09:19