Easyship

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7. Review LM (Last Mile) annotations Review LM (Last Mile) annotations • Check for the LM investigation outcome in the account level annotations to identify if the customer is abusive. This information is found under the Recent Annotations Widget. • The LM team performs ground level investigations on each DNR case. They add the following annotations: Annotation LM investigation feedback : Customer found the shipment LM investigation feedback : Potential DA abuse LM investigation feedback : Could not find abuser LM investigation feedback : Potential customer abuse: Used when The customer has found the package in the neighborhood or with security The delivery agent (DA) has stolen the product The LM team is unsure if customer is an abuser The customer is abusing DNR
8. Check payment method Check payment method • To avoid detection, abusers tend to use payment methods such as gift cards (GC) or net banking (NB). Customers who place orders using these payment methods and claim DNR concessions are considered high risk. • Abusers mostly create multiple accounts, place orders using cash on delivery (COD), and divert the item missing concessions amount to a single bank account. Check if brand new accounts with COD orders have a recently added bank account. • To check the bank account addition date, open the account ID under investigation in Triton (the BRI tool) and scroll down to the Customer Credit Cards section. • Multiple brand new accounts with the same bank token number are considered high risk.
Page 1 and 2: Concessions and Concessions Abuse I
Page 3 and 4: Menu Overview Source of Investigati
Page 5 and 6: Easy Ship You can identify an order
Page 9 and 10: 1. Check for internal accounts Chec
Page 11 and 12: 3. Check for seller account or sell
Page 13 and 14: 5. Review MFN concessions details R
Page 15: • Click the CSC link next to any
Page 19 and 20: 9. Review KYC (know your customer)
Page 21 and 22: 10. Provide investigation outcome t
Page 25 and 26: Enforcement Guidelines Important re
Page 27 and 28: Write-backs & Inquiries Important r
Page 31 and 32: Knowledge Check Seller opening mult
Page 33 and 34: Summary You have reached the end of

Easyship

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