Easyship
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Enforcement Guidelines<br />
Actions and blurbs.<br />
Recommended Action Criteria Messaging<br />
1. No prior solicit or warning sent (including<br />
Solicit when...<br />
on related accounts)<br />
mfn_dnr_order_lost_refund_solicit<br />
2. MFN “MerchandiseNotReceived” mfn_dnr_item_missing_refund_solicit<br />
UnitCount >= 3<br />
1. A prior solicit was sent (including on<br />
Warn when…<br />
related accounts) and the abusive trend<br />
has continued after the solicit message<br />
mfn_dnr_abuse_lost_warning<br />
mfn_dnr_abuse_refund_item_missing_war<br />
2. MFN “MerchandiseNotReceived” Unit ning<br />
Count >= 1<br />
1. A prior warning was sent (including on<br />
related accounts) and the abusive trend<br />
Close for abuse when…<br />
has continued after the warning message mfn_dnr_acct_close_refund_abuse<br />
Close for abuse relations when…<br />
2. MFN “MerchandiseNotReceived” Unit<br />
Count >= 1<br />
1. Account under investigation was opened<br />
after the related account was closed.<br />
2. Account under investigation is preexisting<br />
but has abusive trend.<br />
mfn_dnr_acct_close_related
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