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10. Provide investigation outcome to CAP team<br />
Based on the investigation outcome, make a recommendation to CAP per the following table.<br />
KYC document<br />
Available<br />
Not Available<br />
KYC validation Outcome<br />
Investigation outcome<br />
(per DNR, MDR and<br />
claims abuse SOPs)<br />
Recommendation<br />
to CAP Team<br />
Name- exact match Abusive Add friction<br />
Name - partial match Abusive Add friction<br />
Name – no match Abusive Add friction<br />
Junk document Abusive Add friction<br />
Name - exact match Non-abusive Wait for LM feedback<br />
Name - partial match Non-abusive Wait for LM feedback<br />
Name – no match Non-abusive<br />
Invalid document – ask<br />
customer to upload<br />
Junk document<br />
Non-abusive<br />
Invalid document – ask<br />
customer to upload<br />
Blank Abusive Add friction<br />
Blank<br />
Non-abusive<br />
No document – ask<br />
customers to upload
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